Customer relationship management (CRM)

Find Customer Relationship Management (CRM) resources here: news, analysis and case studies on CRM software choices and implementing CRM. Find out how UK companies and organisations are harnessing CRM to drive forward customer-centric business strategies. Understand CRM market trends, and how organisations are managing the customer experience for competitive advantage.

April 27, 2022 27 Apr'22
Microsoft shows inflation-busting growth, driven by cloud adoption

As prices rise, Microsoft is trying to position its cloud services as the public cloud that offers the best value for money
March 30, 2022 30 Mar'22
CIO interview: Spencer Clarkson, CTO, Verastar

Digital transformation and unifying customer relationship management systems are driving the business services group forward
March 30, 2022 30 Mar'22
UKISUG: Big majority of SAP users beset by data problems in migrating to S/4 Hana

In a survey prior to its Analytics Symposium, the UK & Ireland SAP User Group finds 61% of SAP customers say data management issues are slowing down process automation and impeding moves to S/4 Hana
February 23, 2022 23 Feb'22
Salesforce pays out over £2m in bug bounties

Salesforce says it received more than 4,000 vulnerability reports in 2021 alone as it delivers a rare public update on its bug bounty programme

What is Adobe Experience Cloud? CRM platform overview

Adobe Experience Cloud -- the vendor's CRM platform -- includes tools to help medium and large enterprises manage all facets of their customer engagement strategies. Continue Reading
Finland brings cryostats and other cool things to quantum computing

Not only is Finland the clear leader in refrigeration technology for quantum computers, but it also leads in fundamental research into the underlying quantum information theory Continue Reading
SMEs step up e-commerce ventures under shadow of Covid

A raft of smaller retailers have stepped up their e-commerce businesses during the pandemic, ranging from books to candles, rugs to togs Continue Reading

How technology will shape the future of work

This is a guest post by Sujith Abraham, senior vice-president and general manager at Salesforce ASEAN No one could have predicted what 2020 would bring. Across every industry, we have learned the ... Continue Reading
Why I'm uneasy about the Salesforce Slack acquisition

When I first heard the news, my reaction wasn't as an industry analyst, but as a small business owner – and it wasn't positive. Continue Reading
Initial thoughts on prospective Salesforce acquisition of Slack

The FT’s ever-excellent, San Francisco-based Richard Waters has reported on a prospective acquisition of Slack by Salesforce. Slack, notes Waters, has evolved from being a chat app to a broader ... Continue Reading

A trial relying on computer evidence should start with a trial of the computer evidence

Learning from the Post Office Horizon scandal - the most widespread miscarriage of justice in recent British legal history Continue Reading
UK winners and losers in digital tech

The UK's retail and telecoms companies are among the best in the world at digital technology, but a survey of digital leaders shows there is still room for improvement for many UK firms Continue Reading
How AI is disrupting the role of call centres and call centre staff

Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch Continue Reading