Frasers Group Launches Ask Frasers with Algolia Agentic

Big shift happening in e-commerce right now 👇 Proud to see Frasers Group leading this with the launch of 𝐀𝐬𝐤 𝐅𝐫𝐚𝐬𝐞𝐫, an agentic AI shopping experience we co-built together. This isn’t just a UI change. It’s a shift in how customers discover: → Ask questions, not type keywords → Refine intent in real-time → Compare products and get tailored recommendations instantly The result? +25% 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐢𝐨𝐧 𝐮𝐩𝐥𝐢𝐟𝐭 𝐚𝐥𝐫𝐞𝐚𝐝𝐲. 🚀 Huge credit to the Frasers team for leaning in early on what this next wave looks like, and to the partners involved in bringing it to life. The agentic commerce era is here, and this is just the start!

A real shift in e-commerce is happening, and Frasers Group is out front. We partnered to launch "Ask Frasers": an agentic AI shopping experience that replaces keyword search with real-time, intent-driven discovery. This is what cutting-edge AI looks like in production. The next era of commerce isn’t coming, it’s here. +25% conversion uplift already.

Great to see Ask Frasers launch at Frasers Group. AI shopping assistants are starting to move from experimentation to real customer experiences, making it easier to get relevant recommendations, refine preferences, compare products, and find the right item faster. A good example of Algolia agent studio being applied in a practical way to improve the shopping journey. #AI #RetailInnovation #Ecommerce

In 2026, the retail sector is defined by AI-driven agentic commerce, hyper-personalization, and the fusion of physical and digital ("phygital") experiences. Retailers are shifting from AI experimentation to full-scale operational automation, using predictive analytics to optimize supply chains, personalized marketing, and dynamic pricing. Key focus areas include engaging Gen Z/Alpha, sustainability, and retail media networks Key Retail Trends for 2026 Agentic AI & Hyper- Agentic AI & Hyper-Personalization: Retailers are moving beyond simple chatbots to AI agents that anticipate customer needs, offering tailored product recommendations and dynamic pricing based on real-time data. Retail Media Networks (RMNs): Retailers are turning their customer data into advertising platforms, with Retail Media tied to connected TV (CTV) becoming a major revenue driver.

Retail isn’t just changing… it’s getting smarter every day🛍️ Today’s customers expect more than just products, they want personalized experiences, instant support, and seamless shopping across every touchpoint. From understanding buying behavior to optimizing inventory and delivering faster service, AI is helping retailers stay ahead in a competitive market. The real game-changer? Turning data into decisions and experiences that customers actually remember. The future of retail is not just digital, it’s intelligent. Ready to upgrade your retail experience? Let’s connect. #ai #retail #automation

The AI wave is transforming retail, reshaping how businesses operate, engage customers, and drive growth. At the Singtel AI Talk, powered by Singtel and Whale, industry leaders shared their insights on the future of retail in an AI-driven world. Estee Ong, Director of Channel Development at Singtel, emphasized that future stores will be intelligent, anticipating customer needs and delivering personalized experiences, allowing staff to focus on meaningful human engagement and building brand loyalty. Kev L. ,Director at Temasek, said success should be measured not just by short-term ROI but by real improvements in customer experience, reduced friction, and sustainable growth, emphasizing that focusing on customer outcomes is key to unlocking AI's potential in retail. Prof Gemma Calvert Deputy Director of the Nanyang Centre for Marketing and Technology (NCMT) at Nanyang Business School, NTU, explained that AI agents could act as "consumers" in the future. VR, AR, and omni-channel technologies are turning retail into immersive experience hubs, delivering personalized, meaningful shopping journeys that build identity, emotional value, and long-term loyalty. Jerry Ye, Founder & CEO of Whale, highlighted that AI-powered stores will redefine retail experiences. The biggest barrier to transformation is not technology but mindset, and AI's true value depends on how it is applied. Slide to explore Jerry's full insights. 𝗪𝗵𝗮𝗹𝗲 𝗔𝗜 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗯𝗿𝗶𝗻𝗴 𝘁𝗵𝗲𝘀𝗲 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝘁𝗼 𝗹𝗶𝗳𝗲 𝗯𝘆 𝘀𝗲𝗮𝗺𝗹𝗲𝘀𝘀𝗹𝘆 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗻𝗴 𝗼𝗻𝗹𝗶𝗻𝗲 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗼𝗳𝗳𝗹𝗶𝗻𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀, 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗶𝗻𝗴 𝘁𝗵𝗲 𝗲𝗻𝘁𝗶𝗿𝗲 𝗿𝗲𝘁𝗮𝗶𝗹 𝘃𝗮𝗹𝘂𝗲 𝗰𝗵𝗮𝗶𝗻 𝘁𝗼 𝗯𝗼𝗼𝘀𝘁 𝘀𝗮𝗹𝗲𝘀 𝗮𝗻𝗱 𝗲𝗹𝗲𝘃𝗮𝘁𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀: • Connect online and offline channels to precisely drive store traffic • Make the in-store customer journey visible and actionable • Optimize merchandising with heatmaps and path analytics • Automate store audits with AI to ensure operational standards • Empower sales associates by scaling best practices through AI insights 𝗔 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝗯𝗲𝗮𝘂𝘁𝘆 𝗿𝗲𝘁𝗮𝗶𝗹𝗲𝗿 𝗹𝗲𝘃𝗲𝗿𝗮𝗴𝗲𝘀 𝗦𝗽𝗮𝗰𝗲𝗦𝗶𝗴𝗵𝘁, 𝗘𝗰𝗵𝗼, 𝗮𝗻𝗱 𝗛𝗮𝗿𝗯𝗼𝗿 𝘁𝗼 𝗲𝗻𝗵𝗮𝗻𝗰𝗲 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻 𝗮𝗰𝗿𝗼𝘀𝘀 𝘀𝘁𝗼𝗿𝗲 𝗮𝘂𝗱𝗶𝘁𝘀, 𝗯𝗲𝗮𝘂𝘁𝘆 𝗮𝗱𝘃𝗶𝘀𝗼𝗿 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲, 𝗮𝗰𝗵𝗶𝗲𝘃𝗶𝗻𝗴:   • 80% reduction in store audit costs   • 95% reduction in content audit costs   • Significant improvement in sales training performance Thanks to the Singtel AI Talk series, with special thanks to William Liu for moderating the panel. Learn more or request a demo: https://lnkd.in/gq5eReGQ

Grateful to have shared the stage with incredible retail leaders at the Singtel AI Talk. One thing became clear: AI's biggest impact isn't replacing people, it's giving them superpowers. The panel nailed it- the mindset shift matters more than the technology. We're seeing retailers cut audit costs by 80% and improve training performance not by working harder, but by letting AI handle what it does best so people can focus on customers. The future of retail isn't stores vs. e-commerce. It's seamless experiences powered by intelligent teams. Thanks to Singtel, William Liu, and all the panelists for an incredible conversation. #RetailAI #FutureOfRetail #CustomerExperience

Why are 75% of ecommerce businesses making AI their secret weapon, and what does this mean for the future of online shopping? AI in ecommerce has rapidly shifted from a luxury to a necessity, with three out of four businesses now leveraging AI tools. By integrating capabilities such as generative AI for crafting product descriptions, personalized customer recommendations, and real-time fraud detection, businesses can dramatically enhance the shopping experience. This isn't just about keeping pace; it's about redefining the possibilities of online retail. From optimizing inventory management to boosting conversion rates, the impact of AI is both profound and measurable, with significant increases in revenue and customer satisfaction. For business owners, the shift to AI-driven strategies signifies not just adaptation but a substantial leap towards future-proofing their operations in a competitive landscape. Curious about how AI can transform your ecommerce strategy? Explore more insights on the topic [here](https://lnkd.in/ecfUE_uj). Follow our LinkedIn page for the latest updates and trends in AI and ecommerce. #AI #Ecommerce #Innovation #RetailTech

What is the most critical shift for Retail as AI continues to compress the consumer shopping journey? The distance between discovery and purchase is shrinking rapidly. As technology collapses the traditional funnel, awareness and conversion are now happening in the same breath. To thrive in this new era of instant commerce, consider these strategic moves: - Embrace the Collapsed Funnel: Recognize that the "point of inspiration" is now the "point of sale," requiring a seamless integration of media and commerce. - Prioritize Predictive Insights: Use intelligent data to meet consumers at the exact moment of intent, offering solutions before they even begin a traditional search. - Eliminate Digital Friction: Audit every touchpoint to ensure the transition from a social feed or ad to a completed checkout is near-instant. - Optimize Retail Media: Shift focus toward platforms that allow for real-time engagement and immediate attribution within the shopping environment. - Foster Agility: Success now depends on the ability to analyze and pivot strategies as quickly as the algorithms that drive consumer behavior. By leaning into these advancements, brands can transform the speed of technology into a lasting competitive advantage. What shift are you prioritizing to stay ahead in this high-speed, AI-driven marketplace? #RetailInnovation #AI #FutureOfRetail #DigitalTransformation #RetailMedia #CustomerExperience #Ecommerce Source: https://lnkd.in/eHuTDCFd

New Product Announcement: The way AI Agents access data is about to change how commerce media gets run. Today, Skai announced MCP, our Model Context Protocol, and I want to explain why this matters beyond giving us yet another technical acronym you don’t understand. For the past year, Celeste AI, our purpose-built commerce media agent, has been proving out a thesis: when AI has access to clean, normalized, cross-channel data, the quality of its decisions improves dramatically. Over 1,300 users across 170+ organizations are already seeing that in practice. MCP takes that one step further. It opens Skai's unified omnichannel data foundation to any AI agent, not just ours. Brands and agencies can now connect their own agents directly to a structured, decision-ready view of performance across channels, without building or maintaining APIs. And they can do it independently of media activation. The practical implications are significant: Real-time cross-channel analysis. Autonomous budget allocation. Coordinated execution across media and retail environments. Among other Skai clients, The Barcode Group is using it to surface AMC data without added complexity. The bigger idea: The value of data increasingly comes down to whether AI systems can actually act on it. Want to know what this means for your business? DM me, and we can chat. We will have much more to share at ShopAble in NYC on May 13. Registration is filling up, sign up now. Full announcement: https://lnkd.in/gEUMskz5