Zapier reposted this
I have never felt more energized at work than I have in the last year, and a lot of that has to do with how we're using AI at Zapier, and that I get to be a builder of technology for the first time. Something I've learned after hundreds of interviews and conversations with peers: every company is telling their people to "go build AI fluency" but most aren't actually telling them HOW! Your employees have so many great ideas for builds that would increase their efficiency, or take some annoying process off their plates, freeing them up to take on more interesting and innovative work. But they're stuck in a waiting game. They're waiting on their manager to give them permission. They're waiting on IT to approve the tool, give them access, or tell them this is an acceptable use case. Or their builds end up super manual because they aren't allowed to connect all their systems. It's been eye-opening how much of a blocker this is. People are literally citing "the opportunity to use AI" as a reason they want to work at Zapier. Why isn't this a challenge for us? We approach AI governance a bit differently - it's built into our infrastructure. And this week, we've shipped this for our customers. Six new governance capabilities that give your IT department real control over connections, actions, models, everything...without making every builder file a ticket and wait. The guardrails are built in, which means if the system allows it, it must be OK. :) That's how we operate, and instead of a handful of builders trying to keep up with requests, everyone is a builder. We're all shipping fully built-out solutions and moving faster. We're also opening our AI Leaders Lab on April 23. It'll be a small group conversation hosted by Brandon Sammut with people from Airbnb, Netflix, Rippling, and Indeed on what enterprise AI governance actually looks like in practice!
