Employee Experience

Louder for the people at the back 🎤 Many organisations today seem to have shifted from being institutions that develop great talent to those that primarily seek ready-made talent. This trend overlooks the immense value of individuals who, despite lacking experience, possess a great attitude, commitment, and a team-oriented mindset. These qualities often outweigh the drawbacks of hiring experienced individuals with a fixed and toxic mindset. The best organisations attract talent with their best years ahead of them, focusing on potential rather than past achievements. Let’s be clear this is more about mindset and willingness to learn and unlearn as apposed to age. To realise the incredible potential return, organisations must commit to creating an environment where continuous development is possible. This requires a multi-faceted approach: 1. Robust Training Programmes: Employers should invest in comprehensive training programmes that equip employees with the necessary skills for their roles. This includes on-the-job training, mentorship programmes, online courses, and workshops. 2. Redefining Hiring Criteria: Organisations should revise their hiring criteria to focus more on candidates’ potential and willingness to learn rather than solely on prior experience or formal qualifications. Behavioural interviews, aptitude tests, and probationary periods can help assess a candidate's ability to learn and adapt. 3. Partnerships with Educational Institutions: Companies can collaborate with educational institutions to design curricula that align with industry needs. Apprenticeship programmes, internships, and cooperative education can bridge the gap between academic learning and practical job skills. 4. Lifelong Learning Culture: Encouraging a culture of lifelong learning within organisations is crucial. Employers should provide ongoing education opportunities and support for professional development. This includes continuous skills assessment and access to resources for upskilling and reskilling. 5. Inclusive Recruitment Practices: Employers should implement inclusive recruitment practices that remove biases and barriers. Blind recruitment, diversity quotas, and targeted outreach programmes can help ensure that diverse candidates are given a fair chance. By implementing these measures, organisations can develop a workforce that is adaptable, innovative, and resilient, ensuring sustainable success and growth.

Stress isn’t always about the thing itself. It’s about our relationship to it. Two leaders can face the exact same challenge — a missed deadline, a difficult board meeting, a team conflict — yet their experience of stress is entirely different. Why? Stress often has less to do with the external event and more to do with the lens through which we view it. 👉 When we label something as unbearable, it grows heavier. 👉 When we approach it as a problem to be solved, it becomes manageable. 👉 When we see it as an opportunity to grow, it can even become empowering. This distinction matters because leaders carry tremendous weight. If everything feels like a “threat,” stress compounds. But if we learn to reframe — to shift our relationship to the pressure — we not only reduce stress, we increase our capacity to lead with clarity and resilience. As an executive coach, I work with clients on this every day. Here are a few practices that make a difference: ✅ Name it clearly. → Is it the situation itself that’s stressful, or the meaning you’ve attached to it? Naming the difference is the first step in reframing. ✅ Shift the narrative. → Instead of asking “Why is this happening to me?”, try “What is this asking of me as a leader?” ✅ Control the controllable. → Stress escalates when we fixate on what’s outside our power. Refocus on the small actions you can take. ✅ Build in recovery. → Even the strongest leaders need rituals that restore — whether that’s exercise, mindfulness, or simply 10 minutes of stillness. The goal isn’t to eliminate stress. The goal is to reshape our relationship to it so it serves us, rather than overwhelms us. Coaching can help; let's chat. Book Your Coaching Discovery Call Today  ↳ https://lnkd.in/eKi5cCce Enjoy this? ♻️ Repost it to your network and follow Joshua Miller for more tips on coaching, leadership, career + mindset. #executivecoaching #leadership #mentalhealth #coachingtips #wellness

ESOPs don’t always work, but when they do its magical 5000 Swiggy employees made around 9000 crores in the IPO Some would have made 100 cr plus Many many more would have made 10 cr plus Life changing money for most people and will enable risk taking and another 100 plus startups from this set If you are evaluating offers from startups with significant ESOP component, this is how you should evaluate it For an employee to make meaningful money through ESOPs, 2 things must happen: - Growth in company value - Employee friendly ESOP policies that ensures employees make money when company grows a) Growth in Company Value This is where employees need to think like investors Just like investors are particularly wary of what valuation they are coming in, entry valuations should matter for employees too ESOPs are allotted basis the current valuation The likelihood of a 10x growth in your ESOPs if you are joining a startup valued at 100 million $ is much higher compared to joining a startup already valued at 5 billion $ A 75 lakh ESOP allotment in a 1000 cr valued org with chances of a 10x growth could be a better offer than 2 cr ESOP allotment at a 20000 cr valued org with lower chances of future growth The second thing to judge is the business model and the likelihood of the business to grow( very important for Seed/Series A/B startups) b) ESOP Policies The startup ecosystem is full of stories where employees didn’t make money despite the company growing and having multiple liquidity events. Swiggy, Zomato are examples of great ESOP policy. Many companies have extremely shitty ones Here are the things that should matter most while evaluating policies: 1. Vesting Schedule: The standard is 25% vesting after every year. Any schedule which has higher vesting towards the later years is a red flag Vesting should never be performance linked If performance is bad, it is management’s responsibility to fire 2. Vesting on Leaving/Startups Exit: If you exit, you should retain all options that has vested If a startup gets acquired before all your options vest, there should be accelerated vesting 3. ESOP Communication: There should always be written communication( preferably through ESOP portal) Verbal communication for ESOPs is a huge red flag 4. Strike Price: Strike Price should be as low as possible( Re 1 ideally). This maximizes the value creation for the employee 5. Holding/Exercise Period: Converting options to shares is a major tax liability exercise. With limited exercise period, it becomes impossible for employees to exercise as it means paying up to 40% real taxes on notional capital gains in an asset class that is not liquid Ideally, holding period should be infinite for vested options, even after exit This enables employees to wait for liquidity events without incurring upfront taxation to be paid out of own pocket

You’re not burned out—you’re just taking breaks the wrong way. Here’s how to fix it, based on science. Want to perform better? Take better breaks. Breaks today are where sleep was 15 years ago—underrated and misunderstood. But how you take a break matters. Most people think more work = more productivity. But research shows that strategic breaks are the real key to staying sharp. The problem? Most of us take breaks that don’t actually help. Scrolling alone at your desk? Not it. Here’s how to take a break that actually works: Move, don’t sit – Walk, stretch, or get outside instead of staying glued to your chair. Movement resets your brain. Go outside, not inside – Fresh air and sunlight restore energy and boost creativity. Be social, not solo – Breaks are more effective when taken with someone else. Fully unplug – Leave your phone. No work talk. No emails. No scrolling. Just a real reset. Try this: Take a 10-minute walk outside with a colleague. Talk about anything but work. Leave your phone at your desk. Watch how much better you feel—and perform. Breaks aren’t a luxury. They’re a performance tool. Treat them like it. Got a break routine that works for you? Drop it below Or send this to someone who needs a real break.

If you think sexuality has no place at work, this post is for you. It’s Pride Month, and I’ll be speaking with teams about LGBTQ inclusion. At almost every session, someone will ask some version of: “Why do we have to talk about this at work?” The simple answer is we already do. But let’s start with a few things that might’ve happened at work just yesterday: You’re waiting for a meeting to start. Someone asks, “How was your weekend?” You spent it with your partner’s family but not everyone on this call knows you’re gay, so you stay quiet. Your team is reviewing new benefits. The language only refers to heterosexual families, so you’re left unsure if fertility, bereavement, or parental leave policies even apply to you. Your team is heading to a conference. You’re the only one delayed at security because your legal ID doesn’t match your name or gender. These aren’t rare or extreme situations. They’re everyday experiences for LGBTQ people. And they’re exhausting. The constant calculation of what's safe to say, what's too much, what will be thought of as "unprofessional" takes up valuable energy. It limits our ability to connect and trust our teams. It impacts our well-being and our ability to perform. So, why do we have to talk about sexuality at work? Because we already are. Every time we talk about families, benefits, weekends, travel, we’re talking about it. During Pride Month, we’re not introducing something new. We’re just making visible the experiences of LGBTQ team members and the extra burdens we may carry. We’re highlighting the assumptions we make and who we leave out when we make them. This isn't about special treatment. This isn't about "politics." This is about how we care for our people. This is about building strong, innovative, high-performing teams where everyone, including LGBTQ people, can thrive. Caring about your people is caring about your business. We want to bring our best to work but we can't do that if we're asked to leave the best parts of ourselves behind. Use this pride month to have these conversations. Review your policies. Host the trainings. Reinforce that everyone on your team will be treated with dignity and respect. Make it explicit. This doesn't have to be complicated but it is intentional. Your teams will thank you. And if you need support, DM me. I've got just a few open slots for pride this month.

Hard Work Doesn’t Cause Burnout.  This Does. People don’t burn out because they’re weak. They burn out because they’re at war—every single day. Not with the work. But with the culture. Most high performers can handle pressure. What drains them is the invisible combat of surviving a toxic environment: • Fighting for basic recognition. • Tiptoeing around ego-driven managers. • Navigating blurry expectations. • Absorbing blame just to keep the peace. • Working long hours—not for purpose, but for permission to belong. This isn’t hustle. This is emotional survival disguised as productivity. Burnout isn’t always from too much to do. It’s from not enough safety to be human. It’s the silence you bite back. The trust you can’t give. The energy you waste decoding office politics. And here’s the truth no one puts in the job ad: "Toxic cultures break people before the deadlines ever do." So what builds resilience? Not snacks in the break room. Not "We’re a family" posters. ✅ Clarity over chaos. ✅ Trust over fear. ✅ Leaders who listen—not just talk. When people feel safe, seen, and supported— They don’t just survive. They rise. They create. They lead. Let’s stop glamorizing burnout and start talking about the real cost of toxicity. What’s one silent culture killer you think companies need to call out—loudly? ♻️ Share this with your network if it resonates. ☝️ And follow Stuart Andrews for more insights like this.

Most Indian employers overcomplicate employee wellness. It’s not about step challenges, yoga, Zumba sessions, or Friday parties. 64% of employees in India report high workplace stress and burnout. Stress isn’t about long hours—it’s the rigid work culture. Being stuck in a 9-to-6 cycle, drowning in meetings, commuting for hours, and worrying about not being there for family. That’s the real health hazard. No amount of meditation sessions will fix that. Let people work async. Let them go for a run in the afternoon. Let them sleep in when their body needs it. Let them care for their kids or aging parents—without guilt or permission. The healthiest employees aren’t in wellness programs—they’re designing their own lives. The rest is noise.

Should you try Google’s famous “20% time” experiment to encourage innovation? We tried this at Duolingo years ago. It didn’t work. It wasn’t enough time for people to start meaningful projects, and very few people took advantage of it because the framework was pretty vague. I knew there had to be other ways to drive innovation at the company. So, here are 3 other initiatives we’ve tried, what we’ve learned from each, and what we're going to try next. 💡 Innovation Awards: Annual recognition for those who move the needle with boundary-pushing projects. The upside: These awards make our commitment to innovation clear, and offer a well-deserved incentive to those who have done remarkable work. The downside: It’s given to individuals, but we want to incentivize team work. What’s more, it’s not necessarily a framework for coming up with the next big thing. 💻 Hackathon: This is a good framework, and lots of companies do it. Everyone (not just engineers) can take two days to collaborate on and present anything that excites them, as long as it advances our mission or addresses a key business need. The upside: Some of our biggest features grew out of hackathon projects, from the Duolingo English Test (born at our first hackathon in 2013) to our avatar builder. The downside: Other than the time/resource constraint, projects rarely align with our current priorities. The ones that take off hit the elusive combo of right time + a problem that no other team could tackle. 💥 Special Projects: Knowing that ideal equation, we started a new program for fostering innovation, playfully dubbed DARPA (Duolingo Advanced Research Project Agency). The idea: anyone can pitch an idea at any time. If they get consensus on it and if it’s not in the purview of another team, a cross-functional group is formed to bring the project to fruition. The most creative work tends to happen when a problem is not in the clear purview of a particular team; this program creates a path for bringing these kinds of interdisciplinary ideas to life. Our Duo and Lily mascot suits (featured often on our social accounts) came from this, as did our Duo plushie and the merch store. (And if this photo doesn't show why we needed to innovate for new suits, I don't know what will!) The biggest challenge: figuring out how to transition ownership of a successful project after the strike team’s work is done. 👀 What’s next? We’re working on a program that proactively identifies big picture, unassigned problems that we haven’t figured out yet and then incentivizes people to create proposals for solving them. How that will work is still to be determined, but we know there is a lot of fertile ground for it to take root. How does your company create an environment of creativity that encourages true innovation? I'm interested to hear what's worked for you, so please feel free to share in the comments! #duolingo #innovation #hackathon #creativity #bigideas

Over the years, one truth has become impossible to ignore: #mentalhealth is not separate from performance, culture, or leadership. It sits at the centre of all three. The data in #India is deeply telling— 1 in 7 people lives with a mental health condition, nearly half the workforce cites work related stress as their biggest challenge, and a majority say they have felt burnout. Behind every statistic is a person trying to show up, contribute, and stay resilient in a world that demands more from us each day. As leaders, we often focus on strategy, transformation, and results. But I have come to realise that none of these can be sustained if our people are exhausted, anxious, or disengaged. When individuals don’t feel safe or supported, it shows up in the work, in creativity, in decision-making, and in how teams connect with each other. And the spillover is real: one person’s unaddressed distress can quietly shape the energy of an entire team. The economic argument is strong : better employee well-being could unlock hundreds of billions in value for Indiabut for me, the human argument is even stronger. People cannot do their best work if they are struggling silently. So what should leaders do? We need to move beyond viewing mental health as an HR initiative or a wellness campaign. It must become a leadership priority, a lens through which we design work, build teams, and make decisions. This means: Creating environments where people feel psychologically safe to speak up. Encouraging balance without apologising for it. Modelling healthy behaviour—because people watch what leaders do, not just what we say. Building systems that support learning, growth, and fairness, so individuals feel they can thrive and not just endure. Being willing to have honest conversations about stress, burnout, and support without stigma, without judgement. Well-being is not peripheral to performance; it is the foundation for it. Strong cultures, sustainable organisations, and high-performing teams all begin with people who feel valued, supported, and empowered to bring their full selves to work. The future of work will reward leaders who understand that humanity and high performance are not opposing forces they are deeply intertwined. And the sooner we embrace this, the stronger our organisations and our people will become. Infographic courtesy: TLLL Foundation #Leadership #MentalHealthAtWork #FutureOfWork #EmployeeWellbeing #PeopleFirst #WorkplaceCulture #HumanLeadership #LeadershipMatters #WellbeingAtWork #PsychologicalSafety #BurnoutPrevention #HealthyWorkplaces #InclusiveLeadership #EmployeeExperience #LeadWithEmpathy

There's a good chance, if your workplace has attempted #diversity, #equity, and #inclusion work, that it's at times fallen into the trap of admiring your problems rather than solving them. I've seen this dynamic play out nearly a dozen times. An organization kicks off an inclusion campaign with a big event spotlighting employee experiences and raising awareness about exclusion. It's a big lift from employee volunteers, but it feels more than worth it. People's eyes are opened, and their appetite for change is huge. Committees get formed. Initiatives are launched. Tasks get divvied up and slowly start moving. The following year, to mark the anniversary of their efforts, leaders organize another event. Executives attend and speak out about their commitment to DEI. Employee volunteers once again make a big effort — whether to share their stories, publicize the event, or show up in great numbers — to help it succeed. Attendees there are broadly supportive. They nod solemnly at remaining barriers, cheer loudly at successes, and leave feeling satisfied about their commitment. But behind the scenes, the committees are slowing down. Change is taking longer than it should. At some point, leaders might try to put on another event. Executives might still be willing to show up. Attendees might still be excited to commemorate and celebrate. But the volunteers don't materialize. No one wants to share their story. No one wants to put in that unpaid labor yet another time. Behind the scenes, the committees have been disbanded or abandoned as their efforts to end exclusion have all hit major roadblocks to changing an organization that seemed more excited to talk about their problems than actually fix them. This is how DEI efforts die in real life; not from a social media firestorm (though those don't help) but from the slow suffocation of real change in favor of empty performances. These artifacts are about as similar to DEI as shed snakeskin is to the snake itself: pretty, but destined for the compost heap. Escaping this trap of admiring our problems — be they racism, sexism, ableism, inequality or otherwise — requires that we shift our focus from events to interventions. For every action we take, we have to ask ourselves: "what issue is this working to solve?" "How will this effort fix a problem?" "How is it incomplete, and what other work is required to follow through?" Measurement and accountability are absolute requirements. If you're working to end exclusion, then you measure progress by measuring inclusion, whether people's feelings of respect, value, and safety, or through proxy metrics like retention and engagement. "Number of event attendees" is irrelevant. If your interventions make a difference, scale them up. If your interventions don't move the needle, put your effort elsewhere. It can be easy in this moment to treat public commitment to DEI as the end-all-be-all. But impact, both then and now, is what matters most.