Customer Case Study: MicrosoftโฏStoreโฏAssistant โ bringing multi expert intelligence to MicrosoftโฏStore chat with SemanticโฏKernel and AzureโฏAI
Introduction In Octoberย 2024 Microsoft replaced a legacy ruleโbased chat bot on Microsoftย Store with Microsoftย Storeย Assistant, powered by Azureย Openย AI, Semanticย Kernel, and realโtime page context. The transformation changed a scripted, button-driven experience into a conversation that comprehends the entire public Microsoft portfolio, includin...

