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Dynamics 365
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Microsoft Dynamics 365

The new era of AI-powered business

Adapt and innovate with agentic CRM and ERP business applications.
See plans and pricing Try for free
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Overview

Transform how work gets done with AI agents

Connect teams, processes, and data across your entire organization to create exceptional customer experiences and operational agility.
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What is Dynamics 365?

Become more data-driven and innovative with agentic apps for sales, service, finance, and supply chain operations.
Explore Dynamics 365
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Take a guided tour

Get a closer look at how to improve specific business processes with Dynamics 365 apps.
Start your tour
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Compare plans and pricing

Find the right plan for your business needs by exploring the different options for each Dynamics 365 app.
See pricing overview
Solutions

One platform. Limitless possibilities

  • Enhance customer relationships across sales, marketing, and service with an agentic CRM solution.
  • Reinvent operations, enhance productivity, and gain a competitive edge with the power of an agentic ERP solution.
  • Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.
  • Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.
Product demos

Do more with agents in Dynamics 365

See how AI and agents work with Dynamics 365 applications to give every team an edge.
Sales
Marketing
Customer service
Field service
Supply chain
Finance
Small and medium business

Close more deals and deepen customer relationships with AI assistance.

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APPS AND ADD-ONS

Customize Dynamics 365 with apps from Microsoft Marketplace ​

Better meet your specific business needs by adding industry-leading apps to Dynamics 365.
View all apps
Customer stories

How customers innovate with Dynamics 365

Explore customer stories
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“With Dynamics 365, total cost of ownership went down by as much as 40 percent compared to our previous solution.”
Pepijn Brinkhoff, Lead Product Owner, ABN AMRO
40%
Reduction in cost of ownership

Products

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“Microsoft Dynamics 365 has been the tool from the start because of its extraordinary flexibility."
Christina Schull, Chief Information Officer, Alltech

Products

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“Business Central is very agile, and the features are flexible, so it is very easy for us to install and maintain”
Julie Parizel, ERP Transformation Program Manager, Michelin

Products

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"Essentially, everything—invoices, payments, expense reports, all of it—is pushed straight into Business Central ... it’s just fantastic" 
Tammy Koehler, Chief Financial Officer, Andretti Indoor Karting & Games
$300,000 to $500,000
Cost Savings per year

Products

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Featured news

What’s new and notable

  1.
Becoming Frontier

Take your organization to the AI frontier

Join the free Microsoft AI Tour—learn, connect, and lead the future of innovation.
Learn more
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Implement autonomous processes with agent-ready apps

Enhance AI agent collaboration with Model Context Protocol (MCP) servers for Dynamics 365.
Read the blog
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Scale your teams using autonomous agents in Dynamics 365

Accelerate your AI adoption with autonomous agents that handle essential business tasks.
Learn more
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Explore leadership strategies for the AI era

Empower your workforce to drive revenue and boost efficiency with AI-powered insights and workflows.
Get the e-book
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Learn about the emergence of the Frontier Firm

Check out the 2025 Work Trend Index Annual Report to learn how intelligence on tap will rewire business—and why every leader will need a new blueprint.
Read the report
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NEXT STEPS

Get started with Dynamics 365

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Try for free

Get hands-on experience with Dynamics 365 business applications for 30 days.
Start a free trial

Chat with a Dynamics 365 expert

Available M-F 6 AM to 3 PM PT. 
Chat now

Request a call back

Have a Dynamics 365 expert contact you.
Send request

Call a Dynamics 365 expert

Available M-F 6 AM to 3 PM PT. 
  1. [1]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Insights, April 2024.
  2. [2]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, February 2024.
  3. [3]
    Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Field Service, December 2023.
  4. [4]
    Results are over three years for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 ERP, a commissioned study conducted by Forrester Consulting, March 2024.
  5. [5]
    Forbes Advisor, Best Cloud ERP Software of 2024, Amy Nichol Smith, March 24, 2024.

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