Featurebase is a modern support & feedback platform designed to help SaaS automate support, streamline feedback collection, release product updates, and much more. It's loved by thousands of support, product, and marketing teams from companies like Lovable, Raycast, and Beehiiv. 💫
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Tallinn, EE
Co-Founder @ Featurebase - Modern Support & Product Suite for SaaS | Fully bootstrapped | We’re hiring! 💫
NEW: Image alt texts & captions 🖼️ You can finally add alt texts and captions to all images in the help center and changelog. Should improve SEO and also help Fibi AI Agent include images in the responses more. Small quality of life update, but really needed. Enjoy!
Co-Founder @ Featurebase - Modern Support & Product Suite for SaaS | Fully bootstrapped | We’re hiring! 💫
You’ve already spent a lot of time, money, and effort getting someone to your website. Why let the bucket leak? If a lead lands on your website, that intent should be captured. That’s where the new Workflows shine. Here’s the exact setup we use for our high-intent blogs: → Lead lands on a blog page with “pricing” in the URL → Time on page over 10 seconds → Send a friendly message offering help From there, they get two simple options: 𝗟𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲 or 𝗗𝗶𝘀𝗺𝗶𝘀𝘀. (Always give users a quick way out) If they want to learn more, our Fibi AI Agent answers any question they have based on our docs, website, pricing, etc - in seconds. And they can always ask for a human. 👋 At that point, we’ll ask for their email so we can: → Capture leads on autopilot → Follow up even if they leave the website And this is just one flow. You could also: → Offer a demo booking link → Send a pre-recorded walkthrough directly in chat → Auto-qualify company size, role, and intent → Route them to the right salesperson → And a lot more Workflows help you automatically convert visitors, improve funnels, and turn passive traffic into conversations. We’ve grown to 1,500+ customers with a 6-person team by always leaning heavily on automation. Finally, it's built into Featurebase. You can set this up in 5 minutes using the ready-made template in your dashboard! 🚀
Co-Founder @ Featurebase - Modern Support & Product Suite for SaaS | Fully bootstrapped | We’re hiring! 💫
Rumors say Gemini 3.0 is finally dropping this week. Featurebase's customers will love it. It should make the Fibi AI support agent significantly faster and smarter. Really looking forward to it. ChatGPT 5.1 can be disappointing for powering some customer support workflows. Polymarket has it at 88% for Friday and 99% for next week.
Featurebase reposted this
10 AI early-stage startups to keep an 👀 eye on: 🟣 Procurli 🟣 Ace Waves 🟣 Chaseit. 🟣 Desktop Commander 🟣 Spotwise.ai 🟣 Amorphous AI Oxford 🟣 Lutso 🟣 Creem 🟣 userjourneys.ai 🟣 Featurebase Their work caught the attention of investors from BADideas.fund, Change Ventures, Outlast Fund, Practica Capital, Vendep Capital, and us. Should we add anyone else to the list? Comment below 👇 Read the full article to see what investors say about each startup. 🔗 Link in the comments. #FIRSTPICK #vc #startups #AI
Featurebase reposted this
Co-Founder @ Featurebase - Modern Support & Product Suite for SaaS | Fully bootstrapped | We’re hiring! 💫
Most teams use 5+ tools to do what Featurebase does in one. We built a modern support & product suite that replaces Intercom, Productboard, and half your stack – without sacrificing on the depth and quality. We’ve split it into two main suites 👇 Support Suite 👋 → Unified Inbox for all channels (Live chat, Email, Slack, etc.) → Fibi AI Agent that resolves tickets & runs workflows automatically → Visual no-code automations → AI-powered Help Center Product Suite ✨ → Centralized feedback collection → Prioritization by revenue, segments, or frameworks → Changelog & in-app widgets to announce updates → Unified user directory for insights & targeting It's designed to bring your support, product, and GTM teams in one place – making collaboration effortless and helping you build better products. Just wrote a super clean docs to show more - link in comments (or just ask Fibi 😉).
Feedback trapped in Jira. Lost context. Frustrated teams. This was Amplemarket before Featurebase. Today, they’ve built an open feedback culture where everyone - from founders to sales and support - can see what users want and what’s coming next on the roadmap. "Featurebase completely changed how we work. It helped us move from a closed box to an open box." Get the full story → https://lnkd.in/gnwZ4dF4
Set your portal & help center to a Halloween theme from Settings → Branding 😉
Co-Founder @ Featurebase - Modern Support & Product Suite for SaaS | Fully bootstrapped | We’re hiring! 💫
Featurebase team getting ready for Halloween 🎃👻 Crazy how easily you can change the look of the whole product.
You can now have Fibi AI Agent answer support queries via email, and much more! 👀
Co-Founder @ Featurebase - Modern Support & Product Suite for SaaS | Fully bootstrapped | We’re hiring! 💫
New: Workflows & automations ✨ Workflows let you automate repetitive support tasks with a no-code visual builder - right inside Featurebase. Some popular examples: ⟡ Auto-route new tickets to the right team ⟡ Auto-snooze inactive chats ⟡ Trigger onboarding messages ⟡ Prioritize urgent issues mentioning “bugs” ⟡ Set auto replies to support emails ⟡ And more... We have basically built Zapier inside Featurebase. 😮 Coming soon: CSAT surveys, SLA tracking, webhooks, and API support. Pretty soon, there’ll be nothing the older players can do that Featurebase can’t. Most support teams are already thriving on Featurebase - we’re just ironing out the last few big blockers.
We're finally launching our mobile app on iOS and Android! 📞
Co-Founder @ Featurebase - Modern Support & Product Suite for SaaS | Fully bootstrapped | We’re hiring! 💫
New: Featurebase Mobile Bring the speed and power of Featurebase’s support inbox to your pocket with our fast & compact iOS and Android applications. Respond to conversations, receive notifications about new issues, and unblock customers on the go. 😎
Featurebase reposted this
Co-Founder @ Featurebase - Modern Support & Product Suite for SaaS | Fully bootstrapped | We’re hiring! 💫
Excited to share that Featurebase is now Featurebase.com - not just .app! Now my grandma can also potentially end up on the right website. 👍😆 It’s a small step, but a meaningful one that shows we’re here for the long run and committed to continuously delivering value to you. Thank you for being part of the journey!
