CE & Skilljar by Gainsight

Hi!  I'm looking for insight on how people are handling optional lessons in your courses.Our Challenge:While I appreciate that Skilljar provides an optional lesson setting, I've found that the dotted circle icon visual indicator isn't intuitive for our learners. Many don't realize they can complete the course without finishing those lessons :-(  Our Current Workaround:We’ve been adding "Optional Lesson" directly in the lesson title (e.g., "Optional Lesson: How to Edit a Field"), but this feels clunky and clutters the lesson titles.My Questions for You:Are your learners also confused by the optional lesson indicator?  Have you found effective ways to communicate that a lesson is optional? Do you use any other workarounds (e.g., include some details on optional lessons in your course intro explanation)?I'd like to find a solution that's clear to learners without having to manually modify the lesson

Troubleshooting, Best Practices & Next Steps   Quick Reference Re-authentication URL: https://dashboard.skilljar.com/salesforce Support: support@skilljar.com  1. Step-by-Step Reconnection InstructionsFollow these steps to restore your Skilljar-Salesforce connection. The process typically takes 10-15 minutes.Step 1: Access the Salesforce Integration Settings

re: the recent Salesforce Connection Failure...Can you confirm if this impacted the Northpass app (as a subsidiary of GS), or only the Gainsight app?  

During our recent Office Hours, a customer inquired about how to find specific progression and completion data based on their percentage progression. We identified that using the Multiple Course Analysis Report would be best for this: Have a question or want to talk through a topic? Drop in here with sessions twice a week (Monday’s and Wednesdays) two times a day: https://events.zoom.us/ev/AkBvTn7gHNB6VG_1Rkaf4xIkpF0iHPFMnQe_tPu-ZxmKhEQWVerc~AuMinFLKgQ3YmMXqZ_z27-MGsLjfIvayJhpvuKa1bwDF9JOYHk_k7TY3yQFiltering out 0% learners:By adjusting the progress filter in the Multiple Course Analysis report from 0–100% to 1–10

Skilljar Community,For people using custom code snippets that don’t fall into the “Skilljar-supported” category, have you experienced any significant challenges that have caused issues with your site’s usability? Trying to understand the real-world impact of using custom code that is not “supported” by Skilljar.Thanks in advance for your input!

We have multiple domains, one  internal-facing (for employees only) and another external-facing (for customers, although internal users can access it too).When managing domains, there is a setting for Cross Domain Access. It says “When "Off" - students will need to register (or purchase) the course separately on each domain for access. When "On" - a student may access the course on any domain after registering once.”Two QuestionsWe want internal employees who enroll in courses on the internal domain to also be able to access those same courses and see their progress when they log into the external domain. Will enabling this setting accomplish that? Important: We do NOT want this to work in reverse - external customers should not be able to access internal domain courses. Does this setting create one-way or two-way access?"

We have updated lesson titles across multiple courses; however, the Search function is not reflecting these changes. In cases where titles were significantly revised, affected lessons are not appearing in search results at all.I have had a support ticket open regarding this matter for four months without resolution. Given the direct impact on the student experience, I wanted to reach out to the community:Has anyone else encountered this search indexing issue? Have any workarounds been identified that could restore search functionality in the interim?

Hey everyone!Exciting news, Skilljar by Gainsight has been nominated for Vendor of the Year in this year’s ACE Awards, hosted by the CustomerEducation.org community. If Skilljar has helped power your Academy, community, or customer education programs, we’d love your support! Please share this voting link with your customers and contacts to help spread the word:👉 Vote here🗓 Voting closes November 14!We’re also thrilled to see so many Skilljar customers nominated this year in other categories. Let’s give a round of applause to Kevin Dunn (Airtable), Danielle Evans (Sendoso), Eric Mistry (Zapier), Dee Kapila (Intercom), and Miro Academy for their nominations. 👏

I often have conversations with customers who worry they’re not seeing enough “engagement” in their academy and assume it’s because their content isn’t good, but usually, that’s not the case! Part of getting that engagement is about placement and visibility. One impactful way to increase engagement is by empowering your customer-facing teams to talk about your academy offerings.When your internal teams, Onboarding, Support, and Customer Success, know what’s available in your academy and how it helps customers, they can naturally promote it during their day-to-day conversations. This cross-functional knowledge drives awareness, adoption, and makes your end users feel more supported throughout their journey.How do you enable your internal teams to talk about your

Before we roll out our learning paths and courses, we have members of our Customer Support (CS) group act as internal testers. They go through the learning paths and provide feedback on how to improve the courses and quizzes. Based on their feedback, we then make necessary changes to the courses and questions.To ensure that those who completed the course retain their achievements, we must "Publish to New Learners."We would like to provide another method for internal testers to access the courses while also being able to see updates as they are made. Does anyone have a process that they use?

User Case: Webinars are furnished by the org. I would like to be able send a link that connects them directly to the webinar (course enrollment… unfortunately no). To protect against others orgs accessing IP, we require a user to be a part of a group to enter. When a GROUP ENROLLMENT link is sent, and there is only ONE course, the user will fall directly to the course/webinar. When there is more than one course, they fall to the home page. I also want to provide access to all product related webinars (meaning I cannot select “in catalog/for sale”Looking for a solution that (with one link?): Enrolls a user in a group (one course, sends them directly to the course) Enrolls a user in a second group (enrolls them into the rest of the related webinars).orEnrolls a user in a course and sends to course also enrolls in a groupI was thinking of trying a webhook, but unless I get IT time, I do not have access to a serv

I would like to perform an analysis on communications sent from Northpass. to Identiy open rate, click through rate etc. Is there a way to do this?

When you connect your academy to Single Sign-On (SSO), you can add a layer in that workflow to automatically enrolling learners into groups. This means learners will see the right content as soon as they log in, without an admin having to manage group enrollment manually. What are the benefits?! 📈 Save admin time: No more manual group assignments each time a new learner joins. Personalized experience: Learners land directly in the content that’s relevant to them. Scalable growth: As your audience expands, automation ensures consistency and accuracy. How does this work? 🤔SSO tokens can carry information (attributes/claims) about each learner, such as department, role, or region. When those attributes are mapped to groups in your academy → The system reads the g

We are a Skilljar customer and are excited at the possibility that our training engagement data is going to be available inside Gainsight to help determine company health scores and create CTAs. Is anyone using this feature now and if so, I’d love to pick your brain to see how you’ve linked your accounts. Thanks in advance! 

Hi,The Education (Northpass) link on our community currently leads to a blank page for users, and it looks like the Northpass admin back-end is down for me as well. The CE status page wasn’t showing anything wrong as of a few minutes ago, so was hoping it’s not just our site?

During our recent Office Hours, a customer inquired about the implications of updating a course title on customer experience, considering that updating course content influences both the learner experience and analytics (progress and versions).Have a question or want to talk through a topic? Drop in here with sessions twice a week (Monday’s and Wednesdays) two times a day: https://events.zoom.us/ev/AkBvTn7gHNB6VG_1Rkaf4xIkpF0iHPFMnQe_tPu-ZxmKhEQWVerc~AuMinFLKgQ3YmMXqZ_z27-MGsLjfIvayJhpvuKa1bwDF9JOYHk_k7TY3yQ When a course title is updated on a live course, that change made wil

See what we discussed on August 13th’s 3PM EST session of Office Hours below:Have a question or want to talk through a topic? Drop in here with sessions twice a week (Monday’s and Wednesdays) two times a day: https://events.zoom.us/ev/AkBvTn7gHNB6VG_1Rkaf4xIkpF0iHPFMnQe_tPu-ZxmKhEQWVerc~AuMinFLKgQ3YmMXqZ_z27-MGsLjfIvayJhpvuKa1bwDF9JOYHk_k7TY3yQ 🤔 1. What’s the best way to manage frequently updated content?One customer shared that their team regularly updates training content, sometimes weekly, and asked about best practices for publishing and version control.Here are two options we discussed: Replace t

See what we discussed on August 13th’s 10 AM EST session of Office Hours below:Have a question or want to talk through a topic? Drop in here with sessions twice a week (Monday’s and Wednesdays) two times a day:  https://events.zoom.us/ev/AkBvTn7gHNB6VG_1Rkaf4xIkpF0iHPFMnQe_tPu-ZxmKhEQWVerc~AuMinFLKgQ3YmMXqZ_z27-MGsLjfIvayJhpvuKa1bwDF9JOYHk_k7TY3yQ 🤔 1. How can I improve learner activation rates?A customer joined today’s session to ask about increasing activation across their training program. We talked through a few key points: Learning Paths are currently assigned by implementation managers base

Hi everyone!We’re excited to share some great news specifically for our customers in our Scaled Customer Success model (those working with us via customersuccess@skilljar.com): you now have access to Customer Success Office Hours, four times a week!These Office Hours are a fantastic opportunity to:Connect with a Skilljar Customer Success Manager live   Ask questions about best practices, strategy, or specific use cases  

See what we discussed on August 6th’s 3pm EST session of Office Hours below:Have a question or want to talk through a topic? Drop in here with sessions twice a week (Monday’s and Wednesdays) two times a day:  https://events.zoom.us/ev/AkBvTn7gHNB6VG_1Rkaf4xIkpF0iHPFMnQe_tPu-ZxmKhEQWVerc~AuMinFLKgQ3YmMXqZ_z27-MGsLjfIvayJhpvuKa1bwDF9JOYHk_k7TY3yQ 🤔 1. How are teams using drop-off rate and analytics to improve course content?The customer shared that her team launched their Academy in February. She’s been tracking unit and quiz completions to monitor engagement, but stakeholders are starting to ask deep

See what we discussed on August 6th’s 10am EST session of Office Hours below:Have a question or want to talk through a topic? Drop in here with sessions twice a week (Monday’s and Wednesdays) two times a day: https://events.zoom.us/ev/AkBvTn7gHNB6VG_1Rkaf4xIkpF0iHPFMnQe_tPu-ZxmKhEQWVerc~AuMinFLKgQ3YmMXqZ_z27-MGsLjfIvayJhpvuKa1bwDF9JOYHk_k7TY3yQ  🤔 1. What are best practices for using inactivity nudges to re-engage learners?- Start by identifying the courses where drop-off is happening or where completion is critical (like onboarding or certifications).- Avoid sending nudges too frequently (once a week for 3–4 weeks is a g

See what we discussed on August 4th’s 3pm EST session of Office hours below: Have a question or want to talk through a topic? Drop in here with sessions twice a week (Monday’s and Wednesdays) two times a day:  https://events.zoom.us/ev/AkBvTn7gHNB6VG_1Rkaf4xIkpF0iHPFMnQe_tPu-ZxmKhEQWVerc~AuMinFLKgQ3YmMXqZ_z27-MGsLjfIvayJhpvuKa1bwDF9JOYHk_k7TY3yQ  🤔 1. Where can I upload CSS to style my Academy?If you want to customize fonts, colors, buttons, etc. in your Academy, you can do so using the styles.css.liquid template. This will apply styling across your entire Academy/University interface

We’re starting regular CE Office Hours, where a CE CSMs will be available live to answer your questions and share tips! Unlike our previous presentation-style Office Hours, these sessions have no set agenda—the topics will be 100% driven by your pre-submitted & on the spot questions.  Here’s how it works:When?
Mondays & Wednesdays
10:00 AM EST & 3:00 PM ESTHow to Join?
Just register here:    👉 https://events.zoom.us/ev/AkBvTn7gHNB6VG_1Rkaf4xIkpF0iHPFMnQe_tPu-ZxmKhEQWVerc~AuMinFLKgQ3YmMXqZ_z27-MGsLjfIvayJhpvuKa1bwDF9JOYHk_k7TY3yQWhy Stop By?
These 45-minute sessions ar