Thinking about switching your LMS OR just want to gut-check if yours is still the right fit? We made a playbook for that. 🎯 The Customer Education LMS Evaluation Playbook breaks down: ✅ What to ask (and what to skip) in your next RFP ✅ How to spot red flags early ✅ Why “feature match” isn’t the full story Built with input from teams at Shopify, Sendoso, Rewst, Quickbase, Zapier, VAST Data, and Relentless Solutions, this guide goes beyond checklists and sales decks. Grab your copy here: https://lnkd.in/dkRRXQQt
Skilljar by Gainsight
Software Development
Seattle, Washington 13,973 followers
The Leading Platform for Customer and Partner Education
About us
High-impact customer education programs are built on Skilljar by Gainsight. Our platform, used by LinkedIn, Verizon, Shopify and more, revolutionizes customer education with AI-powered federated learning, delivering training seamlessly wherever customers engage.
- Website
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https://www.skilljar.com
External link for Skilljar by Gainsight
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Seattle, Washington
- Type
- Privately Held
- Founded
- 2013
- Specialties
- Customer Success, Customer Onboarding, Customer Training, Learning Management, LMS, Extended Enterprise, SaaS, Customer Engagement, Customer Retention, Customer Enablement, Product Adoption, and Customer Education
Locations
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Primary
Get directions
113 Cherry Street
Suite # 29434
Seattle, Washington 98104-2205, US
Employees at Skilljar by Gainsight
Updates
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Skilljar by Gainsight reposted this
Day two of CEdMA (Customer Education Management Association) at Pulse by Gainsight and Dan Braithwaite presented a talk of his teams journey from launching an academy to relaunch. The big message, technology can be a huge enabler but you've got to know what you're trying to enable. They have been some fantastic talks and great networking opportunities, thank you Skilljar by Gainsight for having us.
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Skilljar by Gainsight reposted this
What an energizing week at #PulseEurope2025! Thank you Ali B. for inviting me to join your keynote and share what we’re building at LinkedIn. The irony wasn’t lost on me, as I spoke about how we support tens of thousands of customers each quarter through digital-first experiences, it’s more clear than ever that digital-first will never mean digital-only. With the rise of #AI and the launch of LinkedIn’s #HiringAssistant, our shift to a community-first model is essential to keep digital-first personal, engaging and seamless. It’s where customers feel seen and guided, learn from one another, and share successes from day one. Scale gives us the foundation, but human connection builds trust and creates the moments that matter most. Grateful to share meaningful moments with you this week: Kat, Caroline, Jessica, Tessa, Roman, Marilee, Tori, Laura, Christophe, Stephanie, Natália, Afifa, Manas, Oliver, Francesca, Francesca, Declan, Stuart, Chiara, Mary, Jennifer! And, of course, so much gratitude for opportunity Erica! 💫
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Skilljar by Gainsight reposted this
�? What. A. Day. Day One of #PulseEurope was pure magic here in Dublin — a day of bold ideas, big shifts, and a community ready to build the future of Retention-as-a-Service (RaaS) together. From Chuck Ganapathi’s AI-generated keynote entrance (a must watch! Link in the blog below) to inspiring stories from Intercom, LinkedIn, Silverfort, and Docusign, we explored how human-led, digital-led, and agent-led programs are redefining what’s possible in Customer Success. ✨ The era of RaaS is here — where software doesn’t just record work, it does the work. As software becomes a commodity, retention becomes existential. Dive into all the highlights from Day One: https://bit.ly/3XrgWm6 #PulseEurope #Pulse2025 #CustomerSuccess #AI #RaaS #Gainsight
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Skilljar by Gainsight reposted this
How do you bring a 1000 people passionate about #customersuccess to Dublin? Pulse Europe 2025! Today was Day 1 and my first Pulse as CEO of Gainsight. What an opening it was! We started with a video made entirely with AI in 3 weeks (I have neither the acting skills nor the fitness to pull this off IRL). My good friend Bryan Ebzery orchestrated 10+ tools (Kling AI, Google Veo, HeyGen, Midjourney, Runway, ElevenLabs and more), to create something that would’ve been impossible a year ago. His creative genius is what brought it all together. AI amplified him, didn't make him redundant. That's the pattern everywhere now. Three things are clear: 🔥 Retention is now existential. Agentic coding is commoditizing software. When anyone can build anything, every customer matters. ❤️ You need to treat every customer like your best customer. But you can't scale headcount as a function of revenue. 🤝 The future is human + digital + agents working together. Agents that amplify humans. Agents that remove drudgery. Humans building relationships and delivering strategic value. We're shifting from workflow to outcomes. From Software-as-a-Service to Retention-as-a-Service. That's the future we're building at Gainsight. Excited about Day 2 of Pulse Europe tomorrow! #RaaS
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Headed to Day 1 of Pulse EU and want a chance to get your POV heard? You're in (Irish) luck 🍀 We'll see you on stage, behind-the-scenes, and everywhere in between!
And just like that (yes, because an 11+ hour flight is easy & breezy from SF), the Skilljar by Gainsight + Gainsight teams have touched down in Dublin for 2 days of my favorite thing... If you guessed potatoes served in every format, you were close—alas, in fact, it’s content ✍ Some may call me a rogue reporter canvasing to get the best education & community stories, others might just say it's a chance to see who's willing to tolerate my mini TikTok mic for some banter 🎙️ So, yes, I’m here to capture as much content as one woman can in a convention center—and I want you to be the center of it! What does that mean? If you’re attending, you know where to find (or hear me) as I Irish jig down the halls of Pulse trying to capture the stories we (you!) all want to hear after the event 🇮🇪 Without further ado of this backstory, if you’re a customer, a thinker (yes, I’m single-handedly trying to rebrand “thought leader” to something more realistic), then come find me and let’s get your story told. I already sense a few of our favorites like Debbie Smith, Roberto Aiello, Jill Glynn, Jon Wishart, Andrew Matsiavin, Dan Braithwaite etc. will be giving me enough content to write for weeks—but I want to add you to the mix 👀 �? And dare I forget those leading the content from center stage/behind-the-scenes who are the minds behind what's next as we make customer churn a thing of the past—Chuck Ganapathi, Ali B., Erica Kuhl, Brent Krempges, Ori Entis, Marilee Bear, Prem Parameswaran, Robin Merritt, Sonia Moaiery, Jason Hersh, Josh Schachter, Tori Jeffcoat, Hayley Cromwell, Kat Leong, Lauren Olerich, Melanie Paddock, Trisha Mistry..the list goes on (and on, because we can't forget the one who started it all Nick Mehta) �? So, if you want to get a moment of limelight (and no, I can't promise a red carpet—but a green carpet may be up for debate), DM me, ask someone "where's Caroline and can I get that TikTok mic pointed my direction"—you get the gist. See you all for 2 days of “storytelling” (a term I swear tech stole from the Irish, so I feel double empowered to do them justice this trip.) 🎬 Let the games begin! 👏
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Pulse Europe is back—and this time, we’re shaping the future of Customer Success across the pond in EMEA 🇮🇪 Join us in Dublin to dig into AI-driven insights, sharpen your CE and CS strategies, and connect with the smartest minds in the industry. 📍 Dublin, Ireland 📅 November 12–13 🔗 https://lnkd.in/e6RS--_F Smarter strategies. Sharper insights. Better conversations. See you there! #PulseEurope #CustomerSuccess #CustomerEducation #Gainsight
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You’ve got CS. You’ve got education. You’ve got a stack that kinda works. But is it actually working together? In this on-demand convo, Jon Wishart, VP of Community Strategy & Growth Gainsight and Adam Avramescu, VP of Scaled Customer Experience at Personio break down what it really takes to build a tech ecosystem that supports scaled CX—without stepping on each other’s toes. 👀 Peek the clip for a taste—and grab the full episode here: https://lnkd.in/dP7JjFTE #CustomerEducation #CustomerSuccess #ScaledCX #SaaS
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Big ideas. Bright minds. And a whole lot of energy! Pulse Europe is back. And this time we are in Dublin! We’re bringing together the best in Digital Customer Success and Education for two days of unfiltered insights, hands-on strategy, and conversations you actually want to be part of. 📍 Dublin, Ireland 📅 November 12–13 🔗 https: https://lnkd.in/e6RS--_F Come ready to learn, connect, and leave fired up (or cooled down with a Guinness). #PulseEurope #CustomerSuccess #CustomerEducation #Gainsight
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🎉 We’ve been nominated—and we’d love your vote! Skilljar by Gainsight is in the running for a customer education award. If we’ve helped you grow your program, save time, or show impact—this is your chance to show some love. 💙 Vote here 👉 https://lnkd.in/eVD9uTiw Big thanks to CustomerEducation.Org for the nom! #ACEAwards #CustomerEducation #Skilljar #Gainsight #VoteVoteVote
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