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Microsoft Teams for store associates

Digitize retail operations and unify store communications and processes across retail environments onto one, secure platform.

See plans and pricing Read the latest research

An all-in-one app for modern teamwork on the retail frontline

Connect store associates, streamline operations, and safeguard your business with built-in security and compliance.

Give workers flexibility to thrive

Help associates focus on customer interactions rather than manual tasks and schedules.

Connect store associates

Foster collaboration between store managers and frontline teams with a single platform for teamwork.

Streamline store processes with AI

Enhance productivity by simplifying work orders and resource scheduling with digital tools.

See why Teams is trusted by leading retail brands

Give store teams on the frontline the collaboration tools they need with Microsoft Teams.

L’Oréal

  • Shop floor insights

    The improved connection that L’Oréal beauty advisors experience with Teams flows two ways. Office-based employees now receive valuable insights directly from the shop floor, where beauty advisors interact with customers in real time.

  • Integrated business

    Extending the use of Teams to frontline employees is a big step toward creating a more cohesive, integrated business.

  • A centralized solution

    The global beauty company adopted Teams to establish a more efficient, user-friendly process with a single, centralized hub for communication.

    Read the full story

River Island

  • Instant communication

    Frontline workers use the Walkie Talkie app in Teams to instantly connect with colleagues from anywhere in the store.

  • A single platform for teamwork

    Teams serves as the single pane of glass for frontline worker communication and collaboration.

  • Knowledge sharing across boundaries

    Store leaders also use Teams to interact with colleagues in other locations, sharing best practices, fostering connections, and engaging with other areas of the company.

    Read the full story

Give associates and store teams flexibility to prioritize what matters

Increase efficiency through digital workflows and automate routine processes, freeing store associates to focus on customers and higher-value tasks.

  • Three screens showing the Microsoft Teams home page and Viva Engage experience.

    Foster collaboration between managers and teams

    Give retail store associates the modern communication tools they need to connect with the right people, tools, and knowledge.

    Two mobile screens showing the Walkie Talkie app in Teams.

    Streamline communication across your workforce

    Equip retail workers with hands-free, heads-up communication using instant push-to-talk technology.

    Two mobile screens showing different tailored home experiences for store teams.

    Create a tailored home experience for your teams

    Offer a unified platform that reflects your retail brand, giving frontline workers easy access to news and resources.

    Three mobile screens showing a new announcement in Viva Connections

    Plan centrally, manage regionally, execute locally

    Keep store teams aligned with strategic priorities with corporate communications.

    Back to tabs
    Standardize team communication on one platform Transform the retail employee experience Orchestrate targeted retail communications

  • Two mobile screens showing the app tray in Microsoft Teams for navigation.

    Provide store teams with a unified view for work

    Create an easy-to-use platform that helps your workforce focus on what’s important.

    One desktop screen and one mobile screen showing task management from the manager and frontline worker perspective.

    Transform manual retail processes

    Equip your frontline workforce with simplified, digital task management.

    Four mobile screens showing the Shifts app in Microsoft Teams.

    Enable flexible scheduling

    Empower store associates to self-manage their shifts by integrating your workforce management system.

    One desktop screen showing a dashboard in Microsoft Teams for a store manager to review employee activities.

    Turn frontline data into actionable insights

    Provide store managers with a dashboard-based, centralized view of employee activities.

    Back to tabs
    Automate store tasks and processes Enhance schedule management Gain operational visibility

  • One desktop screen showing the Microsoft Entra admin center.

    Safeguard your business with built-in security

    Streamline deployment and identity management while protecting your business with built-in security and compliance.

    Four mobile screens displaying the sign-in experience.

    Centralize access across frontline teams

    Simplify the password experience to help frontline workers stay productive with easy, fast sign-in.

    One desktop screen showing the Microsoft Teams admin center and one mobile screen displaying the Microsoft Teams dashboard from the employees point of view.

    See, secure, and manage all endpoints in one place

    Empower IT to manage all endpoints including company and personally owned devices.

    One desktop screens showing Microsoft purview for reviewing and labeling sensitive data.

    Dynamically prevent data loss

    Discover sensitive data by intelligently classifying data and detecting security risks.

    Back to tabs
    Empower your frontline with share devices Simplify deployment and manage at scale Secure and govern data

Get Microsoft Teams today

Your frontline workforce is essential to your business. Invest in them with simple, intuitive solutions from Teams and Microsoft 365.

See plans and pricing

Help your retail workers level up and focus on customers using smart technology

Read the blog

Total Economic Impact of Microsoft 365 For Frontline Workers

Learn how to realize business value with Teams for frontline workers in the commissioned study conducted by Forrester Consulting.1

Explore the benefits
Retail store associate using technology in a store.

Empowering the retail frontline worker

Save time and resources by reinvesting in your frontline workers.

Get the free e-book
A retail store associate using technology in a store.

Explore Microsoft Teams Phone for frontline workers

Simplify communication and collaboration all in one app with Microsoft Teams Phone.

Learn more
A retail store associate using technology in a store.

Frequently asked questions

  • Frontline workers and managers are shift-based, mobile-first workers. They have various names, such as frontline workers and essential workers, but at their core they’re the people who first have contact with your customers, they’re the first to work with your product, and the first to represent your brand. For example, your frontline workforce may include retail store associates, customer service representatives, nurses, doctors, and factory operators.

  • The frontline worker capabilities are available in all Microsoft 365 commercial offerings. Some capabilities are not available in the free version of Teams or in Microsoft offerings for government.

  • Learn more about empowering your frontline workforce with Teams on the Microsoft Teams blog.

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[1] The Total Economic Impactâ„¢ Of Microsoft Teams For Frontline Workers, a commissioned study conducted by Forrester Consulting, July 2022.

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