COLLECTED BY

Organization: Archive Team

Formed in 2009, the Archive Team (not to be confused with the archive.org Archive-It Team) is a rogue archivist collective dedicated to saving copies of rapidly dying or deleted websites for the sake of history and digital heritage. The group is 100% composed of volunteers and interested parties, and has expanded into a large amount of related projects for saving online and digital history.

History is littered with hundreds of conflicts over the future of a community, group, location or business that were "resolved" when one of the parties stepped ahead and destroyed what was there. With the original point of contention destroyed, the debates would fall to the wayside. Archive Team believes that by duplicated condemned data, the conversation and debate can continue, as well as the richness and insight gained by keeping the materials. Our projects have ranged in size from a single volunteer downloading the data to a small-but-critical site, to over 100 volunteers stepping forward to acquire terabytes of user-created data to save for future generations.

The main site for Archive Team is at archiveteam.org and contains up to the date information on various projects, manifestos, plans and walkthroughs.

This collection contains the output of many Archive Team projects, both ongoing and completed. Thanks to the generous providing of disk space by the Internet Archive, multi-terabyte datasets can be made available, as well as in use by the Wayback Machine, providing a path back to lost websites and work.

Our collection has grown to the point of having sub-collections for the type of data we acquire. If you are seeking to browse the contents of these collections, the Wayback Machine is the best first stop. Otherwise, you are free to dig into the stacks to see what you may find.

The Archive Team Panic Downloads are full pulldowns of currently extant websites, meant to serve as emergency backups for needed sites that are in danger of closing, or which will be missed dearly if suddenly lost due to hard drive crashes or server failures.

Collection: Archive Team: URLs

TIMESTAMPS

Build Community.
Grow efficiency.
Beat uncertainty.

Get on the path to durable, community-led growth

Our recipe for customer success

Drive customer engagement

Engage your customers in peer-to-peer discussions, events & segmented user-groups

Increase customer self-service

Increase productivity and proactiveness by decreasing customer support questions

Product feedback & updates

Communicate releases, get the voice of the customer on your roadmap

Increase customer advocacy

Identify loyal users & increase overall NPS and Customer Satisfaction scores

80%

of your customers engaged

50%

reduction of incoming questions

20%

of customer ideas implemented

+20

increase in NPS & CSAT scores

What's in the box:

Community platform

One central platform for engagement amongst customers in different categories, user-groups. Promote events, news and back it with advanced gamification.
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Knowledge base

Transform your traditional support portal to a Customer Success knowledge base with guides, tutorials, best practices and user generated content.
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Product feedback & ideation

Involve customers in product development by stimulating product ideation, prioritization, beta testing and product discussions.
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Product communication

Keep customers informed and updated about new product developments, releases and updates to your roadmap.
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In-app embeddables

Give customers easy access to all relevant knowledge, updates and best practices by offering highly contextual content right inside your product.
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inSided Community Platform for Customer Success and Support

Have a brief look at our platform

Integrated with your existing success and support tech stack

Integrate with Customer Success solutions like Gainsight to create a 360-degree view of the customer, including support and community behavior
Integrate with CRM tools like Salesforce to provide insight into engagement, behavior and sentiment at account and contact level
Integrate with help desk tools like Zendesk to escalate tickets and offer 1:1 support for complex questions

Here's how we've helped

Using community as a key channel for high-touch strategy

Cognite enables asset-heavy industries - like oil & gas, power & utilities, and manufacturing - to make better use of their data to improve the efficiency and sustainability of operations. With substantial contracts and a growing customer base, Cognite discovered community as a solution for self-service and engagement among customers.

Results

99% of all customers and partners registered
51% increase in engagement from externals
60000 + pageviews

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Driving retention and product adoption through community

Mixpanel's QBQ community implemented inSided's Customer Success Community and now drives Retention and Product Adoption through community programs.

Results

30% higher conversion rates to paying customers
40% higher retention rates with Community Users
43% increased Feature Adoption and Product Usage with Community Users

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Creating one central hub for the customer experience

In June 2020, Pipefy launched their community with one goal in mind: to decrease the number of support tickets and put self-service and peer-to-peer support at the heart of the customer experience. One year later, nearly 95% of support inquiries are solved by peers.

Results

95% of support inquiries are solved by peers
45% attendance rate to community events
Using the Productboard integration to centralize customer feedback

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Leading brands are already using inSided

Take a look at any community built on inSided, and you'll immediately recognize that the platform is built with the end-user in mind. The layout is clean and intuitive, and we hear from members all the time that our community is simply a joy to use.”

Adam Ballhaussen

Director of Customer Education at Docebo

Community Success resources

eBook

A guide to building a Digital Customer Success Program for B2B SaaS companies

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Ebook

The Complete Buyer's Guide to Community Software

Nov	DEC	Jan
	04
2021	2022	2023

Build Community.
Grow efficiency.
Beat uncertainty.