Formed in 2009, the Archive Team (not to be confused with the archive.org Archive-It Team) is a rogue archivist collective dedicated to saving copies of rapidly dying or deleted websites for the sake of history and digital heritage. The group is 100% composed of volunteers and interested parties, and has expanded into a large amount of related projects for saving online and digital history.
A survey of 600 DevOps professionals conducted by strongDM, a platform for managing access to IT infrastructure, found nearly two-thirds (64%) had productivity impacted on a daily or weekly basis because of access issues.
It’s not surprising that, as a result, DevOps teams created a number of workarounds to gain access, even though those methods don’t comply with cybersecurity best practices, according to the survey. More than half of respondents (55%) maintained backdoor access to systems, and 42% have embraced shadow IT to get access to tools and systems they needed for their roles, the survey found.
Worse yet, the survey found that 53% of respondents admitted they are sharing credentials across teams.
Well over half (57%) of respondents said it could take days or weeks for access requests to be approved, with 40% reporting it takes days to add tools to existing access solutions. Nearly three-quarters (73%) of respondents also noted it requires 15 minutes or more to gain access to infrastructure.
More than half of respondents (52%) said they have missed deadlines due to issues with accessing infrastructure, with 53% of those respondents being held accountable for the missed deadline even if it was caused by their lack of access to infrastructure.
Justin McCarthy, CTO for strongDM, said despite all the hype surrounding identity management and zero-trust IT, it’s clear many organizations are still struggling with the basics of access control. That issue has been further exacerbated by the need to enable more DevOps professionals to work from home since the start of the COVID-19 pandemic more than two years ago, he added.
Many of those organizations are still relying on virtual private networks (VPNs) even though it’s been shown that stealing the credentials to access those VPNs is relatively trivial, McCarthy added.
In place of those approaches to access IT infrastructure, strongDM is making a case for a dedicated infrastructure access platform that manages and audits access to databases, servers, clusters and web apps. It is based on local client software, a gateway intermediary and configuration tools that track roles and permissions.
The benefits of that approach span everything from lower IT support costs to faster onboarding of new IT staff, noted McCarthy.
Managing infrastructure access for DevOps teams is, of course, always going to be a challenge. DevOps teams are made up of engineers—among the most challenging types of end users to support. Many of them will use their own expertise to circumvent any process they deem to be inefficient. The trouble is, many of those end-runs would not pass muster with cybersecurity teams responsible for access management. The challenge each of those cybersecurity teams needs to come to terms with is the amount of time they want to spend time looking for these cybersecurity policy workarounds versus making it easier to securely access IT infrastructure.
The sad truth is both DevOps and cybersecurity professionals are wasting a lot of time and effort trying to outwit each other when that time could be put to better use.
