Remote Library Services

LIBRARY ACCESS 

ALL patrons, including faculty and staff, are REQUIRED to swipe in at the circulation desk before being allowed entry.  Please present your Holy Cross ID card for verification of approved access.

• GENERAL INFORMATION. For questions about access, services, or other practical matters, call the Dinand Library Circulation Desk at 508-793-2642. 
   
• WHO CAN ACCESS. We reserve the right to ask for identification at any time. 
  • Students, Faculty & Staff: Beginning February 1, the Libraries will be available to all students, faculty and staff who are HC Clear. 
  • Alumni, Consortium Students & Other Guests: At this time, only current Holy Cross students, faculty and staff are permitted to use our facilities. We are not able to welcome alumni, Worcester Consortium students, or other guests at this time. 
     
• HEALTH & SAFETY. All students, faculty and staff accessing the Libraries must adhere to the College's health and safety policies. Visit the College COVID site for complete policies for students and faculty/staff.
  • Face coverings that completely cover mouth and nose must be worn at all times in both indoor and outdoor spaces.
  • College issued lanyards with attached HC ID must be worn at all times.
  • Maintain six feet of distance from others, including library staff.
  • Follow appropriate directional signage. Note that both the front and Hogan entrances to Dinand Library will be open, with signage directing the flow of traffic. Please follow this signage to enter and exit the library.
  • Adhere to regulated space occupancy limits. 
     
• AREAS WITHIN DINAND, SCIENCE and MUSIC
  • All areas in Dinand Library will be open for use during Spring 2021, following all rules for distancing and masks. 
  • The East Wing, Debate Room and Scalia Lab are designated for online class participation with earbuds and distancing, giving students an alternate space for participating in online courses. Talking in a reasonable voice for class participation is acceptable.
  • Study rooms in the basement inner stacks will be single occupancy, with the ones near the browsing room set to double occupancy, the door must remain open due to poor air circulation. Masks must be worn at all times.
  • Archives and Special Collections is open to researchers by appointment only. Call (508) 793-2570 or email archives@holycross.edu for more information. 
  • The Music Library is by-appointment only, 8:30am - 5pm, Monday - Friday.
  • The Worcester Art Museum Library is closed to the public, but students and faculty may still contact our librarian, Rebecca Morin, for research help. And, WAM's book collection is available for checkout. Get details on WAM Library's services here.
     
• FOOD & DRINK 
  • Approved drinks are permitted in the Libraries, used with a straw under your mask. No food is permitted at this time. 

IN-PERSON PICK-UP

Approved Resident and Non-Resident students may use this service to retrieve materials from the Libraries' physical collections, or physical items requested on Interlibrary Loan. Holy Cross Faculty and Staff may also use this service.

This service can also be used to return materials to the Libraries. 

Note that all items requested via this service, even those owned by the Worcester Art Museum, Music or Science Libraries, will be picked up and/or dropped off at Dinand Library. 

  POLICIES: 

In order to use this service, you must: 

• Wear a face covering; 
• Follow all other campus health and safety protocols, including social distancing; 
• If a student, display your approved ID card on a lanyard that is visible to library staff. 

 PICK UP PROCEDURE: 

1. Request the item(s) you would like to pick up using the ILLiad Document Delivery service. Under Pick-Up Location, choose Pick-Up in Dinand. 
2. You will be notified by email when the items are ready to be picked up. Turnaround times may vary depending on whether the book is readily on the shelf, whether your book needs to be retrieved from another library and (for ILL) mail delivery. 
3. After you have been notified, enter the Dinand Library building through the designated entrance. Follow all directional and distancing signage. 
4. Pick-up your item(s) at the front desk. 

  RETURNS PROCEDURE: 

1. Enter the Dinand Library building through the designated entrance.
   Remember to: 
   • Wear a face covering; 
   • Follow all campus health and safety protocols, including social distancing and respecting directional signage;
   • If a student, display your approved ID card on a lanyard that is visible to library staff. 
2. Place your items on the designated returns card in the Dinand Lobby. 

DRIVE- UP TO PICK-UP

Students who live in close proximity to campus may use Drive-up to Pick-up to retrieve materials from the Libraries' physical collections, or physical items requested on Interlibrary Loan. Holy Cross Faculty and Staff may also use this service.

This service can also be used to return materials to the Libraries. 

Note that all items, even those owned by the Worcester Art Museum, Music or Science Libraries, will be picked up and/or dropped off at Dinand Library. 

 POLICIES: 
In order to use this service, you must: 

• Remain in your vehicle at all times; 
• Wear a face covering; 
• Show identification; 
• Leave campus immediately after picking up or dropping off your materials. 

PICK UP PROCEDURE: 

1. Request the item(s) you would like to pick up using the ILLiad Document Delivery service. Under Pick-Up Location, choose Drive-Up to Pick-Up. 
2.  You will be notified by email when the items are ready to be picked up. Turnaround times may vary depending on whether the book is readily on the shelf, whether your book needs to be retrieved from another library and (for ILL) mail delivery. 
3. After you have been notified, drive onto campus through the main loop and park in front of Dinand Library, on Haberlin Road (Dinand should be to the left of your vehicle). Remember to: 
   • Remain in your vehicle at all times; 
   • Wear a face covering; 
   • Bring your College ID. 
4. Once you are parked, call the Dinand Library Circulation Desk at 508-793-2642 or text at 508-784-1685 and let them know you have arrived. 
5. A staff member will bring your items out to your vehicle. You will be asked to show identification. 
6. Once you have received your items, leave campus immediately.

  RETURNS PROCEDURE: 

1. Drive onto campus through the main loop and park in front of Dinand Library, on Haberlin Road (Dinand should be to the left of your vehicle). 
   Remember to: 
   • Wear a face covering; 
   • Remain in your vehicle at all times. 
2. Once you are parked, call the Dinand Library Circulation Desk at 508-793-2642 or text at 508-784-1685 and let them know that you have items to return.
3. A staff member will come out to your car and retrieve the items. 
4. Once you have returned your items, leave campus immediately.

VIRTUAL RESEARCH HELP HOURS

All times are in Eastern Time (EST, UTC-5).

SCHEDULE A PERSONAL RESEARCH SESSION: 

Use the calendar below to schedule a virtual research appointment. Be sure to let us know how you would like to meet! 

Our research librarians are happy to meet with you via Zoom, Google Hangout, chat, telephone, and more -- we will arrange whatever works best for you.  

 Instructions for using the Libraries' appointment calendar

If you are unable to find a time that works for you, please contact us at libref@holycross.edu and we will work with you to find a time. 

*Please make sure to complete the form and hit Confirm to submit your appointment. If you do not receive a confirmation email immediately after booking, contact libref@holycross.edu. Include the date, time and librarian that you selected. *