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For our new subscribers who have opted for a recurring plan, yes, your subscription will be renewed automatically. For all other users, once your subscription expires, you would need to revisit the Subscriptions Plan page and select a plan.
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As a digital subscriber, you can pay via debit or credit card, net banking, e-wallet, UPI. View The Hindu Terms and Conditions
Users are only eligible for refunds during the first 7 days post making the purchase. For Giveaway campaigns, wherein the user will get free gifts, material, etc. refunds are not applicable. For plans with cashback offers, refunds are not applicable. Chargeback requests will only be processed if the request was made within 10 days from the date of payment.
To apply for a refund please write to customersupport@thehindu.co.in, along with details such as your transaction ID (available in your invoice), your registered ID (mobile number/ email address) and the reason for the refund.
Once your refund has been accepted, it takes around 7-10 days to process
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To change the plan, please go to the Subscriptions Plan page. If you subscribe to a new plan while another plan is active, the new plan will take effect from the day your current plan expires.
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Please send these details to customersupport@thehindu.co.in
An OTP (One Time Password) can sometimes get delayed due to network issues. Kindly wait for five minutes for this to reach you on your device.
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For a failed transaction, the amount refunded by the bank will not include the GST collected. If accepted, the refund will get processed in 7 to 10 working days.
The prices for subscribers outside India are different and are in U.S. dollars
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To change your password, please go to My Profile page and select 'Change Password'.
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Right now, our subscription product is unavailable to EU users
If you have selected a recurring plan, your subscription will get renewed automatically when it expires, and payment will be deducted from your connected account. Right now, recurring plans are available only on the 1-month and 1-year plans for our first time subscribers.
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Switching plans during a subscription period is not possible. Once you have selected a plan, you can only switch to a new plan after the current plan has ended.
No. At the moment, it is not possible to upgrade/downgrade to a new recurring plan during your subscription period
The plan will be renewed the day after the billing cycle ends.
If the transaction does not go through the first time, we will provide a grace period of 3 days from the day your plan expires. During this time, you will still be able to access the services. The automated system will try processing your transaction again. If we are unable to process the transaction in these 3 days, this plan will no longer be renewed.
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Yes, your payment details are safe. A recent directive from RBI makes it mandatory to have additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered when making any purchase online. Thus, making online purchases secure.
You have an active plan. New plans cannot be activated if you have an existing recurring plan.
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