ServiceNow has acquired Sweagle, a provider of a repository for collecting configuration data that makes it easier to manage IT environments at scale.
RJ Jainendra, vice president and general manager of DevOps and IT business management at ServiceNow, said Sweagle advances the DevOps initiative his company launched last year by providing a way for IT teams to more easily share configurations created by a variety of tools within a single repository. Those configurations can then be vetted to make sure DevOps teams are not reusing configuration that might be propagating a cybersecurity vulnerability, he said.
Sweagle is essentially a modern implementation of a configuration management database (CMDB). It will be revamped to have the same look and feel of a ServiceNow application once the deal formally closes in the early part of the third quarter, Jainendra added.
ServiceNow also plans to integrate Sweagle with its Service Graph, which enables teams to visually track metrics across a service spanning multiple platforms.
Jainendra said as IT teams deploy applications it’s not uncommon for them to track more than 50,000 data configurations. Sweagle provides an opportunity to bring some order to what historically is a set of IT processes that are becoming more complex as organizations embrace microservices based on containers and serverless computing frameworks.
Sweagle complements a DevOps initiative ServiceNow launched late last year through which the company is providing increased visibility into DevOps processes to IT service desk staff. ServiceNow DevOps collects metrics from various DevOps platforms that can be analyzed alongside the metrics ServiceNow surfaces using an ITIL-based framework accessed via a software-as-a-service (SaaS) platform.
Ultimately, ServiceNow doesn’t anticipate DevOps replacing ITIL as much as it sees both approaches creating a need for IT teams to strike a balance across disparate styles of managing IT, each of which places different levels of emphasis on agility and stability, Jainendra noted.
Naturally, each IT organization will need to determine how best to balance those conflicting goals. In many cases, organizations will decide to manage applications very differently from the underlying IT infrastructure on which they are deployed.
Regardless of approach, IT organizations have never been under more pressure. In the wake of the COVID-19 pandemic more applications are moving into the cloud to achieve flexibility and resiliency. At the same time, more application code is being pushed out to the network edge. As IT becomes complicated, many organizations are mixing and matching best ITIL and DevOps practices as they best see fit.
As is the case with any philosophy, there are proponents of DevOps and ITIL frameworks that are not given to compromise. However, most IT organizations tend to gravitate to the middle ground. In the wake of the current economic downturn, it’s probable there will be an even larger inclination toward compromise. After all, the rate at which applications are moving into the cloud is accelerating. However, most of those applications are now being accessed by devices that are more distributed than ever now that more people are working from home.
