Microsoft Dynamics 365 forCustomer Insights
Deliver a better customer experience
Drive engagement through intelligent customer analytics. Give employees the relevant insights they need to better understand and engage with customers.
Productivity
Give your frontline employees quick access to insights on how to best serve your customers—without requiring a team of data scientists.
- Manage every data point from individual customers in real time.
- Seamlessly integrate with familiar tools, like Outlook and Excel.
- Connect all your data from any device, channel, or application.
Intelligence
Infuse big data with customer analytics to understand your customers’ needs and identify opportunities that better target marketing resources.
- Deliver personalized, relevant customer content.
- Cross-sell and upsell with predictive analytics.
- Tailor experiences on the spot to increase satisfaction.
Collaboration
Get everyone in your organization on the same page by using a single, easy-to-reference dashboard that’s configured for marketing, sales, and service teams.
- Connect into existing data sources—no new systems or training.
- Enable any employee to prepare and visualize data.
- Let employees embed customer insights into the app of their choice.
Smarter customer insights are only the start
Gather insights
Connect disparate data silos for a comprehensive look at your customers—collecting customer insights and interactions in one place.
Your business—powered by Microsoft
Productivity
Office 365
integrates with Dynamics 365 to make your teams even more productive
Intelligence
Cortana Intelligence
are built in to Dynamics 365 to provide intelligence and insights
Power BI
are built in to Dynamics 365 to provide intelligence and insights
Azure Machine Learning
are built in to Dynamics 365 to provide intelligence and insights
are built in to Dynamics 365 to provide intelligence and insights
Extensibility
PowerApps
works with Dynamics 365 to help developers easily build custom add-in apps
