See what top industry analysts are saying about Microsoft Dynamics
Read a few of the latest comparisons and reviews for a detailed look at Microsoft Dynamics functionality, costs, and more.
Reports
Read reports and reviews to see what analysts are saying about Dynamics 365 and learn more about what it can do for your business.
Magic Quadrant for Field Service Management
The FSM market is growing rapidly in response to proven business results from projects and technology developments in mobility, SaaS and machine learning. Application leaders on product selection projects should use this assessment of qualifying vendors as part of their evaluation process.
The Forrester Wave™: CRM Suites For Midsize Organizations, Q4 2016
In Forrester’s 36-criteria evaluation of CRM suites for midsize organizations, Forrester identified the most significant ones from 11 vendors — Aptean, bpm'online, Bullhorn, Infor, Microsoft, NetSuite, Oracle, Sage Software, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report details their findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.
Gartner Magic Quadrant for Single-Instance ERP for Product-Centric Midmarket Companies
This Magic Quadrant focuses on ERP systems that support a single-instance strategy for multientity midmarket and upper-midmarket companies. Leading vendors are rearchitecting their solutions to adopt in-memory technologies, cloud delivery principles and modern UIs.
The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016
In Forrester’s 36-criteria evaluation of CRM suites for enterprise organizations, Forrester identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, NetSuite, Oracle, Pegasystems, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report details their findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.
Microsoft Dynamics AX 7 and the Cloud: Redefining the Potential of Enterprise Cloud Computing
Josh Greenbaum previews and explains how the next release of Microsoft Dynamics AX, running on the Microsoft Azure, positions cloud computing for a dramatic and meaningful shift.
IDC comments on Dynamics AX
Microsoft Announces Dynamics AX in the Cloud: It's Been a Long Time Coming But Worth the Wait
On November 19, 2015, Microsoft announced that its next release of its flagship ERP solution, Microsoft Dynamics AX, will be available in the cloud in the first quarter of 2016. This release has been a long time coming, but based on what we've seen, it appears to be worth the wait as Microsoft delivers all of the capabilities of Dynamics AX on the cloud and leverages the power of the greater Microsoft with SQL Azure, O365, Skype, Power BI, and much more to deliver a productive and usable application.
Positive Report on Microsoft Acquisition of FantasySalesTeam
On August 3, 2015, Microsoft announced its acquisition of Incent Games LLC, developer and owner of FantasySalesTeam. FantasySalesTeam is an innovative sales gamification platform that has helped hundreds of companies boost sales productivity, drive revenue and improve CRM adoption through collaboration and team based competition.
FantasySalesTeam’s innovative features will soon be available for Microsoft Dynamics CRM customers to help incentivize their sales teams and achieve better results. Blue Hill Research, a provider of research and analysis on the global IT industry, analyzed what this acquisition means to businesses and organizations.
Awards
Read just some of the recognition garnered by Microsoft Dynamics and see what others are saying about how it can improve the way you do business
2017 CRM Watchlist
Microsoft Dynamics 365 has been awarded Elite Status in analyst Paul Greenberg's annual CRM Watchlist. CRM Watchlist winners are selected using a series of rigorous criteria to determine which companies have the strongest impact in the market, both now and in the future. Dynamics 365 is one of three companies to achieve this highest award in the Watchlist.
2017 CUSTOMER magazine Product of the Year
The 2017 CUSTOMER Product of the Year Award recognizes vendors that are advancing CRM, the call center, and teleservices. The award highlights products that enable their clients to meet and exceed the expectations of their customers. Dynamics 365 is proud to be a winner of this award.
2017 Stevie® Awards for Sales and Customer Service
The Stevie® Award trophy is one of the world's most coveted prizes. Since 2002 the Gold Stevie Award has been conferred for achievement in business to organizations and individuals in more than 60 nations. Microsoft has been honored with two Stevie® Awards in 2017: one for Dynamics 365 for Customer Service in the Contact Center Solution category and one for Dynamics 365 for Sales in the Sales Force Automation Solution category.
2016 CRM Magazine Service Leader award
For the third consecutive year, Microsoft Dynamics has been recognized as a CRM Magazine Service Leader Award winner in both the case management and web support categories. The CRM Magazine awards are chosen by a panel of industry analysts, with ratings based on a mix of weighted criteria including reputation for depth of functionality, customer satisfaction, company direction, and five-year cost for software and maintenance.
2016 CRM Magazine Market Leader Awards
Again this year, Microsoft has been recognized as a leader in CRM Magazine's Market Leader awards in the categories:
- Enterprise CRM Suite
- Midmarket CRM Suite
- Small Business CRM Suite
- Sales Force Automation
The CRM Magazine Market Leaders are evaluated by a panel of industry analysts, with ratings based on a mix of weighted criteria including reputation for depth of functionality, customer satisfaction, company direction, and five-year cost for software and maintenance.
2016 CUSTOMER Magazine CRM Excellence Awards
The CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 17th Annual CRM Excellence Award honors Microsoft Dynamics CRM for being a true CRM partner to its customers and clients.
