Microsoft Dynamics 365 for
Field Service

Master the service call

Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need—from optimized scheduling to predictive maintenance.

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Get super-charged scheduling

Fit in more appointments a day—to make the most of your employee workloads, mileage, and more—with optimized scheduling tools.

Improve first-time fix rates by dispatching the right technician.
Reallocate your resources quickly as new work orders come in.
Simplify dispatching with map views and visualizations.

Equip your mobile workforce

Give your technicians what they need—in native mobile apps for iOS, Android, and Windows—to offer great field service.

Provide real-time customer information and guidance.
Enable technicians to use barcode, RFID, and credit card readers.
Process work orders, including signature collection, remotely.

Profit from predictive services

Go from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis, and alerts.

Connect any asset easily to the Microsoft Azure IoT Hub.
Get remote monitoring and predictive maintenance.
Automate remote fixes to minimize technician visits.

Start with smarter field service capabilities

Optimized scheduling Service agreements Inventory management Mobile productivity Connected devices Customer communications

Optimized scheduling

Provide tools to help your team schedule appointments and dispatch the right resources. Field Service includes tools for service representatives and dispatchers—plus an automated tool that schedules appointments for them—so it’s easy to fit more appointments into the day.