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AWS Support
User Guide (API Version 2013-04-15)

About the AWS Support API

The AWS Support API provides access to some of the AWS services that underlie the features of the AWS Support Center. AWS provides this access for AWS Support customers who have Business and Enterprise-level accounts. The service currently provides two different groups of operations:

For information about the actions and data types provided by AWS Support, see the AWS Support API Reference documentation.

Topics

Support Case Management

Using the support case management operations, you can perform the following tasks:

  • Open a support case.

  • Get a list and detailed information about all of your support cases.

  • Narrow your search for support cases by dates and case identifiers, including cases that have been resolved.

  • Add communications and file attachments to your cases, and add email recipients for case correspondence.

  • Resolve your cases.

See Programming the Life of an AWS Support Case for example Java code that demonstrates how to manage the entire life cycle of an AWS Support case.

Trusted Advisor

Using the Trusted Advisor operations, you can perform the following tasks:

  • Get names and identifiers for each check that Trusted Advisor offers.

  • Request that an Trusted Advisor check be run against your account and resources.

  • Obtain summaries and detailed information for your Trusted Advisor checks.

  • Request that Trusted Advisor checks be refreshed.

  • Obtain the status of each Trusted Advisor check you have requested.

See Using Trusted Advisor as a Web Service for an example of using the Trusted Advisor actions to request a check, refresh it, obtain its status, and obtain the information produced by the check.

Endpoint

Use the following endpoint to access AWS Support:

  • https://support.us-east-1.amazonaws.com

Warning

The AWS Support endpoint creates cases in the production database. Include a subject line such as "TEST CASE--Please ignore" when you call CreateCase, and close the test cases you create by calling ResolveCase.

See Regions and Endpoints in the Amazon Web Services General Reference for additional information about using AWS endpoints.

Support in AWS SDKs

Many AWS Software Development Kits (SDKs) include support for the AWS Support API. See Tools for Amazon Web Services for information about the AWS services supported by each SDK.