Valtech’s Post

Valtech is doing---and more quickly, securely, and with greater creativity than many of competitors. Conversational experiences have arrived, and have the potential to change competitive and mission outcomes.

How will Agentic AI change the future of customer experience? Jenn Bennett, Technical Director in the Office of the CTO at Google Cloud delivers a #Elevate26 keynote on how to convert AI hype into tangible business value. Her presentation builds on one of the event’s central themes: moving beyond experimentation to identify where agentic AI can drive meaningful, scalable customer impact. Which of her insights did you find the most interesting? #Elevate26 #AI #CX #Mobile #AIEvents #Martech #AgenticAI

A new report from Google Cloud outlines 5 trends redefining customer experience in 2026—from 10x customer service representatives to agentic commerce. Get the report for a deep dive into these trends—why they matter, how they work, and, most importantly, what organizations are doing about them. #GoogleCloud #AI #Agent

From “concierge” shopping to hassle-free returns, the customer journey is being redefined. Ian Kahn, Commercial & Service Excellence Platform Leader, PwC US, and Jason Ruge, Head of US Google Cloud Alliance & Practice, PwC US, join Geoff Schnell, Global GTM Leader, Customer Engagement Suite AI at Google, to explore how AI is shaping a new era of commerce. Higher conversion rates, real-time personalization, and agentic experiences are becoming more common, and so are rising expectations. Today’s customers expect every interaction to be seamless, intuitive, and resolved without friction. What does this mean for the future of customer engagement? Watch the full conversation: https://lnkd.in/evNpa6fy You can also connect with PwC at Google Cloud Next '26, April 22-24, 2026, where we will be sharing more on AI, customer experience, and the future of commerce. Learn more about our presence at the conference in the comments. #Retail #ConsumerMarkets #PwC #GoogleCloudNext #AI #CustomerExperience

From “concierge” shopping to hassle-free returns, the customer journey is being redefined. Ian Kahn, Partner, Commercial & Service Excellence Platform, PwC US, and Jason Ruge, Head of US Google Cloud Alliance & Practice, PwC US, join Geoff Schnell, Global GTM Leader, Customer Engagement Suite AI at Google, to explore how AI is shaping a new era of commerce. Higher conversion rates, real-time personalization, and agentic experiences are becoming more common—but so are expectations. At Google Cloud Next, we’re exploring how organizations can meet this moment—reimagining retail and customer experience from the first interaction to post-purchase support. 🔗 Join us to see what’s next: https://pwc.to/4uQPCNN #GoogleCloudNext #AI #CustomerExperience

Upgrading your contact center does not have to be a slow process. We’re bringing a powerful AI accelerator to Google Cloud Next 2026 that turns your standard IVR and agent call data into ready-to-use design intelligence. This tool helps your team:   • Spot customer intents automatically from audio   • Map out clear customer journeys   • Generate editable agent flows and code instantly You can skip the tedious manual discovery and get straight to building better customer experiences. Come chat with us at booth #2901 for a live demo. Learn more: https://bit.ly/48GBvRv #GoogleCloudNext #CustomerExperience #AI

Upgrading your contact center does not have to be a slow process. We’re bringing a powerful AI accelerator to Google Cloud Next 2026 that turns your standard IVR and agent call data into ready-to-use design intelligence. This tool helps your team:   • Spot customer intents automatically from audio   • Map out clear customer journeys   • Generate editable agent flows and code instantly You can skip the tedious manual discovery and get straight to building better customer experiences. Come chat with us at booth #2901 for a live demo. Learn more: https://bit.ly/4vlb91i #GoogleCloudNext #CustomerExperience #AI

Upgrading your contact centre does not have to be a slow process. We’re bringing a powerful AI accelerator to Google Cloud Next 2026 that turns your standard IVR and agent call data into ready-to-use design intelligence. This tool helps your team:   • Spot customer intents automatically from audio   • Map out clear customer journeys   • Generate editable agent flows and code instantly You can skip the tedious manual discovery and get straight to building better customer experiences. Come chat with EXL at booth #2901 for a live demo. Learn more: https://bit.ly/41SZfy1 #GoogleCloudNext #CustomerExperience #AI

Consumers have already shifted from Googling products and comparing prices manually. Now, they ask AI to do it for them. Retail companies need to make the same shift. From manually setting prices → to adopting AI pricing agents that turn data into real-time pricing decisions. #Pricing #AI #RetailTechnology #SaaS

Great to have Nathan K and Maria Alston in Sydney this week alongside the Genesys team for a deep dive into conversational bot design, AI, and the evolving Genesys Cloud platform. Both continue to lean into this space with real intent, not just understanding the technology, but how it can be applied to solve genuine customer and operational challenges. These sessions are a strong reminder that platform capability is moving quickly, and the real opportunity sits in how it’s translated into practical outcomes. At QPC Australia, our focus remains on bridging that gap, taking what’s possible and making it real for our customers. Looking forward to bringing these latest capabilities into our engagements and continuing to help organisations design smarter, more effective customer experiences. #QPCAustralia #Genesys #AI #CustomerExperience #ConversationalAI