Valtech’s Post

NOT another failed Chat Bot... please :-) Meaningful and real value adding conversational AI agents are not the old chat bots we all love to hate. Finally, more mature AI models can make this form of comms work with your brand's tone of voice and your trusted content and systems.

Conversational AI is reshaping customer experience and operational efficiency. But not every platform delivers the same results. The SoftwareReviews Emotional Footprint report ranks the top solutions based on real user feedback, not analyst opinion. Google Dialogflow leads by a wide margin, with Kore.ai, Qualified PiperX, and Amazon Lex also earning Champion status. You’ll also find Contenders like IBM watsonx.ai, Zendesk AI agents (Ultimate), and Drift. Explore the full report and see how the platforms compare: https://lnkd.in/e483hzQR #ConversationalAI #CustomerExperience #AI #SoftwareReviews #ITLeadership

Leveraging AI chatbots effectively means guiding the conversation towards valuable outcomes. A high-quality AI interaction feels natural. It prompts for necessary information, like a first name, and then asks clarifying questions. It seamlessly transitions to gathering essential contact details, such as a last name and email address, ensuring a smooth handover to a human representative. This approach optimizes the user experience while capturing crucial data. #AI #CustomerService #Chatbots #LeadGeneration #BusinessAutomation

The conversational AI market is $41B. Growing at 23.7% a year. Most Australian SMBs still think it’s just a chatbot. That gap = lost revenue. Globally: AI responds to leads instantly Qualifies buyers Follows up automatically Locally: Someone “will call back later” This isn’t future tech anymore. It’s a competitive advantage — right now. Are you using AI to capture leads, or still relying on manual follow-up? #AI #AIAutomation #conversationalAI

46.6B visits. And this is only the start. AI chatbots are now a core part of how people work, search, and create. Tools like ChatGPT, DeepSeek, Gemini, Claude, and Perplexity are shaping everyday productivity across industries. For businesses, this is more than a trend. It is a clear shift in how work gets done and how value is created. At Nawatech, we help organizations move beyond simply using AI. We focus on building the right approach, from customized AI solutions to practical implementation that drives real impact. Because today, success is not defined by access to AI, but by how effectively you use it. Visit us at https://lnkd.in/gm9khDdN and find out more about AI implementation for your business Data Source: https://lnkd.in/dVe2Wp8h

I’m finalizing something that will be published by Sunday (maybe earlier). Here’s the uncomfortable truth: 👉 most companies use ~10% of AI 👉 and think they’re progressing Chatbots are not transformation. If your AI: doesn’t execute doesn’t integrate doesn’t measure ROI 👉 you don’t have strategic AI I’m putting together a straight-to-the-point playbook: From chatbot → agent From response → execution From experiment → real impact If you’re still in the chat interface… it might be time to rethink.

Garbage in. Garbage out. It's an old saying. But it's never been more relevant than it is right now in AI. Most contact centers are rushing to add AI without asking the question that actually matters: What is the AI going to learn from? Old policies. Conflicting docs. Knowledge trapped in the heads of your best agents. Missing context. Wrong data. Feed that to an AI and you don't get a smarter contact center. You get a faster way to give customers the wrong answer. The foundation comes first. Always. At Proponisi, we help contact centers get that foundation right — and then put it to work with AI that actually delivers. #ContactCenter #AI #KnowledgeManagement #CX #ContactCenterAI

This shows up a lot in the work we do. AI doesn’t fix the operation - it reveals it. The question is whether you’re ready to see what’s actually there.

Is your content testing Generic or Precise? Generic AI: "72% positive sentiment" 📊 Moodi Magic ✨: "72% overall, but: • 89% with 25-34s in Singapore • 34% with 45-54s in Sydney • 23% during current market conditions ⏰ Here's why—and what to adjust." 💡 Feel the difference? #Moodi #PrecisionAI #ContextualIntelligence

90% of today’s AI agents are conversational interfaces. There’s only one reason for this. They’re easier to use. I think there’s a lot of people and businesses that are forgetting this basic premise. Distracted by the models and the tools and the news and the cool. If your AI application isn’t easier to use than the alternative, it’s pointless. Looking for a measure of effectiveness? Try that.