Your IT Service Management platform defines the process. But the real work happens everywhere else. A single incident can span 10+ systems: identity providers, endpoint platforms, cloud infrastructure, monitoring tools, collaboration apps. The ticket tracks status. Execution lives across the stack. For service desk teams juggling dozens of active tickets at once, that gap creates real operational friction: → Documentation that gets updated later (or not at all) → Manual steps repeated slightly differently each time → Changes made without full validation → Closeout procedures skipped during the busiest moments These aren't process failures. They're the natural side effects of manual coordination under pressure. Orchestration changes that equation, ensuring the operational intent defined in your ITSM is actually executed, consistently, even when your team is moving fast. We wrote about how IT teams are extending ServiceNow, Jira Service Management, and other ITSM platforms with orchestration to go from ticket to action. Read the full post: https://lnkd.in/d8Vp9NXx
