Ubiquity

You're competing on CX whether you know it or not. Stop treating it like a cost center. Sure, you can save money with outsourcing, but it’s the value beyond those baseline savings that will transform your business. Get your custom savings report. #OutsourceOutperform #CX #ROI https://hubs.la/Q04cnnL80

What does it take to scale AI in customer experience? Frost & Sullivan evaluates companies through a rigorous benchmarking process across two core dimensions: strategy effectiveness and strategy execution. Ubiquity excelled in both and was named a 2026 Frost & Sullivan Enabling Technology Leader. As Sebastian Menutti notes, our structured expansion methodology: ✔️Guides clients from initial validation through scaled deployment ✔️Ties growth decisions to clearly defined performance, governance, and readiness thresholds ✔️Drives measurable improvements and expands operational intelligence That’s how we approach AI: disciplined, measurable, and built to scale. See how we're helping clients win (link in comments). #AI #CustomerExperience #FutureofWork

Meaningful recognition goes far beyond a logo or a press release. It must honestly reflect each moment clients and their customers interact with our teams and technology. That's why Ubiquity is honored to be named a 2026 Frost & Sullivan Enabling Technology Leader for advancing AI-enabled CX. What does it really mean: ✔️Smarter operations ✔️Better customer moments ✔️Results you can see Learn more: https://hubs.la/Q04b-N1d0 #CustomerExperience #AI #FutureofWork #Leadership

“Technology does not diminish human agents' roles, it repositions them at the center of value creation,” according to research from Everest Group. To succeed in that shift, modern CX agents must grow across five dimensions: ✔️Elevating foundational skills ✔️Moving from rule-following to strategic execution ✔️Becoming insight-driven, not just reactive ✔️Leading with emotional intelligence ✔️Building tech fluency Spot the gaps. Raise the bar—for your entire CX Operation. (Report link in comments) #CX #FutureofWork #automation #AI #EverestGroup

Celebrating 14 years of putting people first — our team members, our partners, and their customers! Success isn’t accidental. We've built a foundation of strategic thinking, genuine care, and relentless drive. Our values guide every decision, shaping how we work, solve problems, and deliver results. Here's to many more years of making the world work better! Learn our story here >>> https://lnkd.in/ebbY9SVg. #BetterWithU #CX #FutureofWork

Guidance when it matters most ... in the moment. Aigent delivers real-time coaching, turning every interaction into a growth opportunity. Because better conversations don’t wait. See Aigent in action. https://hubs.la/Q049jscS0 #RealTimeCoaching #AIForAgents #Aigent

See you next week Fintech Meetup! Safe travels everyone.

Safeguard's AI Deepdive Retreat, May 3-6, is getting closer. We're proud to sponsor this one-of-a-kind event that brings together 500+ leaders from fraud, identity, and compliance. Three days of meaningful connection, practical insight, and fresh ideas await. Learn more (link in comments). See you in the mountains! Safeguard Events #fraud #identity #compliance #risk #Safeguard26

Tech powers efficiency. Humans drive impact. In “Augmented, Not Replaced”, Everest Group explains how the best CX strategies blend essential human expertise with automation and AI. Step 1: Pinpoint what to automate and where human judgment is nonnegotiable. Use the matrix below to map your CX tasks by risk and complexity. Explore the full framework in the report. https://hubs.la/Q047cpqy0 #CX #EverestGroup #transformation #FutureofWork

Clearer conversations make happier customers. After Ubiquity added Voice Clarity to our Aigent™ platform, positive feedback on call clarity soared 66%, and language-related complaints fell 82%.  For more details or a demo, see Aigent in action. https://hubs.la/Q047ccBc0 #CX #AI #CSAT