Staff on Subscription™

Because those weren't AI. They were scripts pretending to be AI.

Those tools guessed from patterns. They made up answers to keep the conversation moving. They sent your customers FAQ links nobody asked for. They couldn't actually do anything - couldn't look up an order, couldn't check a tracking number, couldn't process a refund. They were deflection machines designed to stop your customers reaching a human. No wonder they were terrible.

Fortuna can replace your full human customer service team because it actually does the job. It checks your real store data first - orders, tracking, products, policies - before it replies. It doesn't guess. It doesn't bluff. It doesn't invent discounts or make promises you didn't authorise. When the data is missing or the case is risky, it slows down and routes it to you instead of making something up. And when a case needs a real action like a refund, you approve it first. You stay in control of every penny.

This isn't a chatbot with a new logo. This is a completely different technology - and it gets smarter every single month automatically. New AI breakthroughs happen, your agent upgrades. No retraining. The Fortuna you connect today will be significantly better in 3 months.

Every plan is billed today and 100% refundable for 30 days, so your team has real urgency to connect and get value fast.

No. They'll think you hired the best support agent in e-commerce.

We didn't build a chatbot. We built an autonomous support agent that can replace your full human customer service team. That's not hype - it's just what happens when your agent has instant access to every order, every tracking number, every product, and every policy in your store before it even starts typing.

A human team forgets order details, gets snappy when they're tired, calls in sick on your busiest weekend, and quits with two weeks notice. Your customers deal with that every day. Fortuna never forgets, never gets tired, and never quits. One agent replaces the lot - in 3 seconds, in 40+ languages, at 2am on a Sunday.

Those dumb chatbots you hate? We hate them too. That entire generation is dead. Install it. Let it handle your real tickets. Watch your customers reply saying "wow, that was fast." Watch your inbox go quiet at midnight for the first time in years.

Every plan is billed today and fully refundable for 30 days, so you still get the same no-risk window to judge it on real tickets.

At launch, every refund waits for your approval. You see the customer context, the amount, and the reason before you approve anything. Nothing leaves your business without you seeing it first.

Fortuna reads the real order and shipping data already in your store. If your store has a tracking number, carrier, shipped date, or delivery estimate, Fortuna can send that exact information to the customer. If your store only shows a general status like 'processing' or 'fulfilled,' Fortuna will only say that. It does not invent delivery dates, tracking numbers, or updates that are not in your store.

For higher-risk actions, Fortuna sends an approval request showing what it checked and why it recommended that action. You can approve or reject from the confirmation flow. Fortuna handles the repetitive work, while you keep control over sensitive decisions.

Only the systems needed to run your support workflow. Your data is kept separate from other merchants, encrypted in transit and at rest, and never used to train public AI models. Data handling is governed by the privacy terms and Data Processing Addendum.

It slows down instead of bluffing. If a request falls outside your store policies, conflicts with your policy, or needs a higher-risk action, Fortuna drafts the response, asks for approval, or routes it for manual review. The goal is not to sound confident. The goal is to be right.

No. Fortuna works inside your store policies and approval workflow. It can look up orders, policies, and tracking details, but it cannot start inventing new offers, replacements, or special exceptions just to appease an angry customer. That protects your margins and your brand.

A human rep costs $30,000 to $50,000 a year, works limited hours, needs training, and still escalates money decisions back to you. Fortuna starts at $47 a month, works around the clock, and checks real store data before it replies. It is built to remove repetitive ticket work, not add another person you need to manage.

Zendesk and Gorgias help teams manage support. Fortuna is built to automate large parts of the support workload itself using your actual store data and your approval workflow. It does not replace a helpdesk interface so much as reduce how much human handling the inbox needs in the first place.

No. You don't need to be technical and you don't need to learn anything new. Fortuna walks you through connecting your store, then handles the support work using your orders, products, and policies. The goal is simple: connect once, let Fortuna read the data it needs, and keep approvals easy when something important comes up.

That's exactly what Fortuna does. Connect your support inbox once, and Fortuna answers most of your customer emails for you using your real order data and your store rules. You only get involved when something needs your approval, like a refund. Tap 'Approve' or 'Reject' and you're done.

Yes. Fortuna is built to follow your brand tone and store policies so replies feel consistent with your store. The live launch surface stays intentionally conservative around sensitive actions, so approval-first behavior always takes priority over aggressive automation.

Fortuna works for stores of all sizes, from founders handling a small inbox to brands processing high ticket volume. Plans range from 250 to 250,000+ queries per month, and the workflow is designed to stay safe as volume increases.

One query is one customer request Fortuna processes. It is counted per incoming message or request handled through the support workflow, not per full conversation thread and not per internal processing step. On Starter, 250 queries a month is roughly 8 customer requests a day across a 30-day month.

Yes. New Starter, Growth, Pro, Enterprise, Enterprise Plus, Scale, and Apex purchases are billed today and are 100% refundable for 30 days. Existing subscribers keep their original terms.

Fortuna connects to your store. After connection, Fortuna reads your product catalog, order history, store policies, and customer data in real time. When a customer sends a support email, Fortuna checks your real data, applies your policies and approval workflow, and resolves the ticket. Refund-related actions stay inside the approval flow you control.